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HELP CENTER
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Can pregnant passengers be seated near exits in plane of Japan Airlrine?
Flights
All the pregnant passengers must book a Non- Emergency Exit row seat because of the possible physical burden that may occur to pregnant passengers when supports are needed during an emergency evacuation.
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What kinds of passengers cannot evacuate alone in flights of JAL Airlnes?
Flights
It mentions to passengers who must be escorted when boarding for safety reasons, and who fulfill the 4 conditions below.
(1) Passengers requiring medical assistance onboard
(use a stretcher, take medicine, use medical devices)
(2) Passengers who are unable to eat meals, use the lavatory, or press the call button themselves
(3) Passengers having difficulty communicating with airline staff
(4) International flights:children under 12 years old, Domestic flights:children under 8 years old.
(1) Passengers requiring medical assistance onboard
(use a stretcher, take medicine, use medical devices)
(2) Passengers who are unable to eat meals, use the lavatory, or press the call button themselves
(3) Passengers having difficulty communicating with airline staff
(4) International flights:children under 12 years old, Domestic flights:children under 8 years old.
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Why does JAL require passengers assigned seats at exits be capable of understanding Japanese or English?
Flights
Basically, cabin attendants will use Japanese and English to give instructions and explain what to do. If cabin attendants and passengers are unable to communicate in an emergency, it would be difficult for passengers to assist during an evacuation. Therefore, the ability to understand Japanese or English is a necessary condition. If the cabin attendant in charge of the seats uses another language, and it is judged that the cabin attendant and passengers can communicate, passengers who speak languages other than Japanese and English can be assigned to seats at emergency exits.
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I am healthy now. If I have ill after assigned seat at an emergency exit in Japan Airlines flights, do I have to change my seat?
Flights
Capable of assisting during an emergency evacuation is one of the seating conditions. Therefore, if you are unable to assist, please inform staff at that point (reservations staff, airport staff, cabin attendant, etc.), and we will change seat allocation.
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I have difficulty in walking. Can I sit near an emergency exit of JAL and help passengers by other means?
Flights
Giving instructions by shouting, etc. is a very important way of helping in an emergency, but passengers may be required to open or close the door, or move around the cabin. Therefore, one of the conditions for seating these seats is being able to move quickly around the cabin, and communicate with cabin attendants.
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Is there a penalty from JAL Airlines if I consent to assisting as I am unable to?
Flights
No, there is no penalty. However, to make sure greater safety in overall responses in an emergency, please contact staff as soon as you find out that you are unable to assist, and we will change your seat.
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Can I place my hand baggage and personal belonging at exit row seat in cabin of JAL Airways?
Hand baggage
Baggage cannot be stowed under your seat at exit row seat. Also, baggage which does not place securely may be an obstacle in the event of an emergency evacuation. Please put all of your baggage and personal belongings in the over head compartment.
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Can I take my baby carriage or stroller when I fly with Japan Airlines?
Checked baggage
No. Baby carriages are not allowed to bring on aboard. Baby carriages may be checked in at the baggage counter or at the departure gate. Checked baby carriages are loaded into the cargo compartment with other checked baggage and can be retrieved at baggage claim upon arrival. Baby carriage service is also provided at airports for departing passengers. If using this service, please check the baby carriage in at the baggage counter or departure gate.
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Who should I contact if I forgot something on the plane or in a lounge of Japan Airways?
Hand baggage
If you leave something on the plane or in a lounge of JAL, contact us at (0570) 025-071, any day of the year between 6:30 a.m. and 10:00 p.m. This is a toll call.
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What are rules of Japan Airlines hand baggage in domestic flight?
Hand baggage
Hand baggages that are allowed to bring on board are restricted by size, weight and quantity to ensure safe, pleasant travel. A passenger may carry on board one personal belonging, such as a shopping bag or handbag, and one baggage meeting the regulations below. The weight of both carry-on baggage pieces shall less than 10 kilograms and the sum of three dimension shall not exceed 115cm (55cm x 40cm x 25cm) in plane with 100 seats or more route JAL – JTA with type of aircraft: 773/ 772(777)/ 787/ 767/ 734/ 738(73H)), the sum of three dimension shall not exceed 100cm (45cm x 35cm x 20cm) in plane with less than 100 seats (route JAL – JAC – RAC with type of aircraft: E70/ CRJ/ SF3/ DH4/ DH3/ DH1).
Items not satisfying these restrictions as well as items that are determined to not be capable of appropriate storage on-board due to space considerations may need to be checked in at the departure gate or passenger cabin for transportation in the baggage hold. Please switch off electronic devices (excluding valuables) in your checked baggage.
*If you need to carry a baggage on-board that exceeds our limits, an extra fee is charged for the additional seats.
Items not satisfying these restrictions as well as items that are determined to not be capable of appropriate storage on-board due to space considerations may need to be checked in at the departure gate or passenger cabin for transportation in the baggage hold. Please switch off electronic devices (excluding valuables) in your checked baggage.
*If you need to carry a baggage on-board that exceeds our limits, an extra fee is charged for the additional seats.
