HELP CENTER

Sports Equipment service is available on all domestic flights, except for Busuanga, Caticlan, Masbate, Batanes, and Surigao. However, the service is limited in terms of the amount of prepaid Sports Equipment that may be availed per flight – this is due to the size/capacity of the plane to be utilized for the flight.

Not yet. Philippine Travel Tax is excluded in the total ticket fee showed on the website online. For international flights, Philippine travel tax (if applicable) shall be collected by the Philippine Tourism Authority at the Airports of Philippine.

Philippine Travel tax shall be imposed on all Philippines citizens, non-immigrant aliens, and permanent resident aliens, who already stayed more than 1 year, who are going to leave the country.

If you are exempted from the Philippine Travel Tax or authorized to a travel tax reduction, please secure available certificates such as follows, from Philippine Tourism Authority (PTA), Department of Tourism (DOT) before making bookings:

- Tax Exemption Certificate (TEC) if you are exempted from the Philippine Travel Tax
- Reduced Travel Tax Certificate (RTTC) if you are eligible for a reduced Philippine Travel Tax and
- Overseas Employment Certificate (OEC) if you are an Overseas Filipino Worker (OFW)

Buy on Board service is a convenient way of Philippine Airlines for making souvenirs and food & beverage available to passenger in-flight. No need to line up at the airport or carry purchases around before embarking your plane. All items are priced reasonably.

Philippine Airlines offer Buy on Board Items on board on all domestic flights.

Yes, you can pay for these items (souvenirs and food & beverage items) when you are on board to any domestic flights of Philippine Airlines.

Philippine Airlines offers the items as Hot and Cold Beverages, Freshly Baked Bread and Hot Noodles, Sweet Pastries and Potato Chips and Logo Souvenir Items of Philippine Airlines.

Philippine Airlines (PAL) is providing a special Advance Seat Reservation service that allows passengers to pre-book their seat at a minimal fare. The service allows a passenger to select where he/she wants to sit, may it be window, aisle or if you are flying with your family, you can be seated together.

You can use pre-book your seat during your online ticket purchase or by requiring Advance Seat Reservation service when buying your tickets via Call Center of PAL or any Ticket Office of PAL. You may do this from the time of your reservation up to 24 hours before your flight time.

If you reserved your flight through a travel agency or another website, you can choose your seat by calling at (632) 855-8888 reservation number and ask for support from Customer Service Agent of the airline.

Yes, you need to choose a seat again and pay the corresponding fare when make a change for your flight.