HELP CENTER

UA always commits to provide customers with superior service. The airline will makes all effort to return articles left on board aircraft. In case, passengers find their items lót. They should complete the lost items form and provide a detailed description, including brand, color, size and distinguishing features of the lost item in one email. After completing and submitting a report, you will receive a confirmation email with a tracking number. The airline will send you an email to let you know if your item is found or not. If cash is found on board or in the terminal, the airline may convert cash into one or more prepaid cards which are then returned to passengers.

United Airlines cooperates with Chargerback to help and make all effort to return lost items to customers. Chargerback provides the technical support, and United Airlines handles all lost item requests.

You can reserve maximum seven passengers (including adults and children) per transaction online. If there are over 7 passengers travelling in a group together, please book the remaining passengers after completing booking for the first seven passengers. To book PAL tickets online, please contact:
- Email: [email protected]
- Hotline: 01276687977

Yes. You can book a today’s flight at least 2 hours prior to your desired flight departure time.
To book PAL tickets online, please contact:
- Email: [email protected]
- Hotline: 01276687977

Yes, you can purchase ticket for another person from our website. Our online booking system does not require the card holder to be the passenger or a member of the travelling party. But we can require to verify the card holder if necessary.

To book PAL tickets online, please contact:
- Email: [email protected]
- Hotline: 01276687977

Yes, you can. Please contact any Philippine Airlines Ticket Office where you book, or contact to email on our website for support if booked with AloTrip:
- Email: [email protected]
- Hotline: 01276687977

Passengers are holding confirmed reservation and available e-ticket may check-in online.

The following cases may not be eligible for web check-in:

- Passengers need medical assistance or special assistance, they must check in at the airport.
- Unaccompanied minor
- Group of 16 passengers or more) at the same one booking.

Currently, Web Check-in is available for domestic flights including 2P operated flights. International flights are also available for, except: From Xiamen (XMN), China and 2P operated flights TO/FROM Dubai (DXB), United Arab Emirates.

Web check-in is currently available for 24 to 1 hour before departure time of the flight.

Yes. Passengers who buy tickets from any ticket office of Philippine Airlines, Contact Center, and travel agency and so on may use the web check-in if the tickets are available.