HELP CENTER

The fare rules of your original booking will continue to apply to your upgraded booking, except that your upgrade is only valid on the flight and date shown.

If you find out about your upgrade or the upgrade process, you can refer the Term & Conditions or contact at +62-804-1-807-807 or +6221-2351-9999.

In the booking process, passengers will be ordered to provide all detailed information about the baggage included in the order. That’s all what passengers have to to with their baggage.

Standard pricing is $29.95 for one bag, $39.95 for two bags and $49.95 for three to eight bags to one address. This price includes delivery within a 40-mile radius from your final destination airport. If your final destination address is beyond a 40-mile radius from the airport, additional mileage will be charged at $1.00 per additional mile.

If passengers want to order service for more than 08 pieces, these extra baggage will need to be placed on an additional order. Passengers will be charged standard rates for all additional orders.

Yes, all fees of UA Airline baggage will be still applied. Any applicable airline bag fees will be paid to the airlines at the time of check-in.

Yes, baggage of passengers is covered for in-flight loss/damage by United Airlines. The airline accepts responsibility for damage or loss that occurred when the baggage has been transferred, of the fault belongs to the carrier. The loss/damage limit is $500 per bag with a per passenger maximum limit of $1,000.

Passengers will receive baggaeg within 04 hours after landing at the final point. The distance from the final airport and the address is within 40 miles. If the distance is bigger, passengers will receive within 06 hours (including weekend and holidays).

If passengers want to receive baggage without signature requirement, the airline will deliver baggae immediately; if passengers require, a representaive of the airline will contact passengers to receive baggage. The delivery baggage service is not applied to flights landing after 11:00 pm. These baggage will be delivered by noon the following day. If the address of receiving baggage is a hotel, baggage will be handed over to the hotel concierge. The receiver of baggage will have to sign a signature if the address is a business.

UA Airline will contact passengers and require them to provide bag tag numbers which are issued when passengers checked baggage. The airline will file a claim, and contact passengers with the claim information. Passengers’ account will be processed. Bagage will be delivered to the final destination as required.

All request of bags VIP luggage delivery service of United Airlines must be doned at least 01 hour before the scheduled departure time. Passengers will receive the bag at the baggage claim at the final destination airport; and the baggage in delivery order will be sent on time.