HELP CENTER

Chargeable extra legroom seat service will be available on all flights operated by Garuda Indonesia, excluding shared code flight of partners.

An extra charge applied to passenger who selects extra legroom seat with the following requirement and charge:
- Domestic flight with a flying time up to 3 hours: IDR 110.000.
- Domestic flight with a flying time more than 3 hours: IDR 220.000.
- International flight with a flying time up to 3 hours: USD 30.00
- International flight with a flying time more than 3 hours: USD 50.00

When passengers making a payment of the extra legroom seat will be resulted with the issuance of EMD (Electronic Miscellaneous Document) that is archived in Garuda Indonesia Data base and associated to the ticket of passenger. Passenger will receive an EMD receipt for the evidence.

Yes. Upon issuance of EMD Passenger is guaranteed to get the extra legroom seat they have been paid for. Unless when the Irregularities occurred in the condition passengers may not necessarily get a seat according to their preference. However, Garuda will endeavor to provide the appropriate seat with passenger request. If the attempt is not successful then the passenger is entitled to get his money back (refund).

Bid Upgrade is a Garuda Indonesia product with Plus grade that offer passengers the opportunity to bid for the next higher cabin class (currently from economy class to business class). Passengers note that this facility is not applicable for flight from/to Japan (Tokyo & Osaka) and Jeddah, and Codeshare with other partner airlines.

If you are traveling with Garuda Indonesia, holding a confirmed valid ticket document number that begins with 126, and are not under the categories mentioned below, then you are eligible for Bid Upgrade service of Garuda Indonesia (subjected to seats availability).
You note that Categories are not eligible for BidUpgrade service of Garuda Indonesia:
- Tickets booked using promotional or special fares
- Group tickets
- Free tickets
- Special passenger type tickets (child/infant/student/unaccompanied minor, senior citizen etc)

Garuda Indonesia are going to send the upgrade email to all eligible passengers and invite all to make an upgrade offer 7 days minimum before departure of the first sector of the reservation for international itineraries, and 4 days minimum before departure of the first sector of the reservation for domestic itineraries. Alternatively, you can verify your eligibility by providing your last name and booking reference at garuda-indonesia.com/bid upgrade.

Garuda Indonesia Bid Upgrade is possible when seats are available in Business Class. Not all flights are auto-eligible for an upgrade. Only those flights mentioned in the sent email are eligible for an upgrade. Flight segments are considered independent of one another.

You will receive an email 48 hours before departure timeand inform you that your offer has been not successful. No amount will be deducted from your card and you are possible to travel with your existing ticket.

No, your confirmed Economy Class ticket can only be upgraded to the next higher cabin which is Business Class. Currently, upgrade to First Class cabin is not available.