HELP CENTER

The system has a default minimum and maximum bid amount set. It will not accept any offer lower than the minimum amount or higher than the maximum amount.

Yes, you can give different amounts for upgrading each eligible segment.

Credit card payments with VISA and MasterCard are accepted.

Your credit card will only be charged if your offer is successful. Successful offers will be chosen and you will be informed no later than 2 days before your flight departure date.

Yes. You can amend or cancel your offer you already made by clicking on the link in your confirmation email up to 72 hours before your flight departure time, provided that the offer window has not been closed or your offer has not been accepted.

Successful upgrades bid are not transferable and refundable, and they are available only on the flight and date shown.

You can cancel your successful upgrade but you are not going to receive a refund or credit for your successful upgrade offer.

Yes, surely, you will receive an email at least 2 days before the departure time of your flight segment, so that informing you that your offer was successful or unsuccessful. If your offer was not still successful, you are possible to still travel with your existing ticket and no charge is applicable.

For purposes of upgrade confirmation, you need to carry your new document that was issued and confirmed by email when your upgrade was successful. Please note that you are possible only proceed to check-in at check-in counter at the airport.

If your Bid Upgrade Offer is accepted and you already received an Upgrade, the baggage allowance is applicable to the Bid Upgrade service travel class regulated on your upgrade ticket will be applicable only to your upgraded segment. Where part of your itinerary is on another carrier, then baggage conditions of that carrier will be applicable.