HELP CENTER

Yes, you can. Please contact the ticket agents or go to the nearest Garuda Indonesia sales office to upgrade and pay ticket payment for upgrading class.

If you lost an electronic ticket (e-ticket), you are possible to ask any branch office of Garuda Indonesia or travel agent issuing ticket for you to require to resend the ticket. Or you can call Garuda Indonesia Call Center at at 0804-1807807, or contac us:
- Email: [email protected]
- Hotline: 01276687977

Economy class offers seating standards equal to ìTourist Class" and less than standards provided for Business Class. Business Class offers superior seating standards than those provided on economy/tourist class.

If a ticket is issued and refunded by ticketing office of Garuda Indonesia, the refund will be about 2 weeks. If the ticket was issued by a ticket/travel agent, the refund process may take longer depending on terms and conditions of every agent.

Yes. You can change if the ticket is available for your trip or you can get refund depending the time and kinds of ticket you want to cancel.

Extra legroom seat is a seat kind with more leg room that is served for any passenger who has the demand and it is available in Economy compartment of flights of Garuda Indonesia.

Locations of extra legroom seats are in the first row (front row) and emergency exit row of economy compartment on airplane.

1 hour prior to departure: Passengers who meet the following requirement are allowed tochoose the extra legroom seat:

- Passenger holding GA Economy Normal Fare (Y) ticket.
- Member of Garuda Miles Platinum card & Elite Plus.
- Passenger holding B, M, K and N class have to pay an extra charge.

1 hour prior to departure at check in counter: All passengers are permitted to select the extra legroom seat if the seat is still available at that time.

Regarding to the aviation safety regulation, there are some main criteria for passengers who wish to take a seat that located besides emergency exit door as follows:

- Passenger must be 15 years old or more.
- Able to understand obviously the safety instructions given by Crew member.
- In good health condition by means no lacks of mobility, visual hearing, reading or body impaired react to follow and understand written or verbal instruction given by Crew Member in English or Bahasa Indonesia at the time of check-in, boarding, and during the flight.
- Not travelling with child or infant during the flight

Now, requirement and payment of the extra legroom seats can be obtained via CTO (Garuda City Ticketing Officer) and ATO (Airport Ticketing Office).