HELP CENTER

The purpose to use temporary card so that each time you have a departure to record your flight mileage before you are delivered a permanent GarudaMiles membership number from the airline and receive your permanent GarudaMiles card.

You should contact the GarudaMiles Center or any sales office of Garuda Indonesia to get a replacement GarudaMiles card early. Replacement card fee is charged fifty thousand Rupiah in Indonesia or US$ 10 outside Indonesia.

Your account is not recorded may be due to several reasons.
- You may forgot to mention your GarudaMiles membership number and name when you process to make your departure booking, or you did not show your GarudaMiles card at check-in counter.

- You used the name when making your departure booking is very different from the name on your GarudaMiles card and in the GarudaMiles database, so the system refuses to recognize your data.

- The mileage may not be credited to your GarudaMiles account if your ticket or departure does not qualify for Award Miles, for instance, in the case of special offer tickets or code share departures.

Yes, you are possible to earn mileage from a code share flight if the departure flight is operated by Garuda Indonesia. Likewise, mileage cannot be credited for code share flight when the departure flight is not operated by Garuda Indonesia.

There are 3 simple ways to check:
- Access official website of Garuda Indonesia.
- Call the Garuda Indonesia Call Center at number 0804-1807807
- Inquire at a Garuda Indonesia sales office for checking your Mileage Statement.

No, you are not possible to earn mileage on flights with an Award Ticket. But if you use an Upgrade Award, you can earn mileage according to the class ticket that you purchase.

Yes, this is one of the advantages when becoming a GarudaMiles membership. You can give An Award Ticket or Upgrade Award from your mileage account to anyone as your preferred choice.

No, according to regulation, GarudaMiles mileage of some one cannot be offered and transferred to another member account. It is invalid. However, it is possible to exchange the Award Miles into an Award Ticket or Upgrade Award that is possible to be given to anyone.

No, an expired GarudaMiles membership cannot be reactivated, and the mileage on the expired account will be nullified. You should rejoin the GarudaMiles membership program by registering as a new member.

You can check your membership status as follows:
- Access the official website of Garuda Indonesia
- Check the valid period printed on your GarudaMiles Card,
- Call the Garuda Indonesia Call Center at Tel. 0 804 1 807 807 for support.