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HELP CENTER
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Can I change my flight schedule after checking in flights of GA by telephone?
Check In
Yes, surely, if you want to change, you must contact the Garuda Indonesia Call Center or a sales office.
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Do I need to queue at the airport check-in counter although I checked in with Garuda by telephone?
Check In
Presently, Garuda Indonesia has a dedicated counter for passengers using online payment and telephone check-in (e-transaction). Passenger without baggage can go directly to an e-travel counter and then go to the boarding gate, while passenger with baggage for check in, after going through an e-travel counter, must still go to a check-in counter to weigh and x-ray baggage.
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Are food or drinks provided by Garuda Indonesia onboard?
Special orders
As part of Plus-Plus Economy Class service, Garuda Indonesia provide and serve drinks and snacks on all flights, and Garuda Indonesia is also served hot meals in over 60 minute sectors, at no extra charge.
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When do I need check in for Garuda Indonesia domestic flights?
Special orders
You are required to check-in at least 1 hour prior to scheduled departure time, and the flight gate will close 30 minutes prior to scheduled departure time. As part of our Plus-Plus Economy Class service, early check-in is completely available throughout domestic network in Indonesia.
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Can I select particular seat in GA Economy Class when making a reservation?
Special orders
If you make a reservation via the 24-hour Call Center, a normal seat can be requested, but particular seat is often preferentially given to passengers with special needs, such as parents traveling with children or infants, or the elderly.
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How will Garuda Indonesia Airlines support if special assistance is required?
Special orders
If special assistance is required by passengers as wheelchair, oxygen bottle, etc., please contact 24-hour Call Center at least 48 hours prior to scheduled departure time to inform the staff of Garuda Indonesia. Garuda Indonesia will ensure to do its best to accommodate needs of passengers.
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Is it easy to have special orders Garuda Indonesia?
Special orders
Yes, it is. Please contact the 24-hour Call Center of Garuda Indonesia to require when you have special requests such as parents traveling with infants or children; the elderly requiring a wheel chair; or diabetic or vegetarian meals and soon. Garuda Indonesia will do its best to accommodate your needs.
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How to require Garuda Indonesia special meals for children?
Special orders
It is easy for you to request a child meal, which also comes with toys by contacting 24-hour Call Center of Garuda Indonesia for the best support from the staffs.
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What happens when my GA flight is delayed or cancelled?
Special orders
If your flight is seriously delayed or cancelled due to some unwanted reasons, Garuda Indonesia will arrange to transfer you to the next available flight, arrange temporary refreshments, and, in extreme cases, transfer you to another airline.
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How long can I receive my GarudaMiles Card of Garuda Airlrine?
Program
Garuda Indonesia will process GarudaMiles membership you require after you have had at least one departure and your registration data have been recorded in the GarudaMiles database. When it is ok, Garuda Indonesia will email GarudaMiles Card to your correspondence address. It will take a minimum of 4 weeks for processing and mailing until you receive your GarudaMiles Card.
