HELP CENTER

Any item that is possible to cause more than a 2 degree swing on a compass is not allowedas baggage of passenger. Magnetic Material is brought as Checked Baggage or carry –on baggage with some requirements:
- Place the package on the ground (by itself) and orientate it East/West
- Hold a compass at least 2m from the surface of the package
- Make sure that magnet does not make the needle on the compass move more than 2 degrees.

Toiletries and Medicinal Articles are transported as carry-on baggage and checked baggage. Toiletries are classed as articles/goods which can be applicable to the body, e.g. Aerosol deodorants, colognes, perfumes, hair sprays, shaving gels, and so on. Some requirements as follows:

- No more than 500g/500ml per article.
- All items together must not be total more than 2kg/2L.
- Aerosols nozzles must be carefully protected carefully.

For Domestic Booking: If you already checked in online and request to print your boarding pass again, you will need to check in once more via Manage Your Booking and select 'Check In'.

For International Booking: As you are not possible to reprint boarding passes, so when you go to the airport and find an Online Check-in counter for assistance.

You will need a copy of identification/passport, your itinerary and any necessary travel documents for an international route. You can check Forms of Identification for detailed information.

Yes, you can check-in at the counter involving to the travel class that you have been upgraded to before that.

If there is not a printer or cannot to print your boarding pass, when you arrive at the airport, go directly to an Online Check-in counter for assistance.

You will need a copy of identification/passport, your itinerary and any necessary travel documents for an international route. You can check Forms of Identification for detailed information.

Cigarette Lighters and Safety Matches are not transported in carry-on baggage or checked baggage. But 1 small packet of safety matches or one cigarette lighter is allowed per passenger. We are only brought in your pocket (note that not in your carry-on or checked baggage).
Important note:

Cooktop lighters are not allowed to bring.

The US Transportation Security Administration has prohibited the carriage of torch cigarette lighters on airplane to, from or through the United States and its territories. Strict penalties are applicable if you do not comply with.

NOTE: Smoking in the aircraft at any time is strictly banned. This includes the use of e-cigarettes.

Passengers note that Pepper Spray/Mace/Disabling Devices are completely forbidden and Pacemaker (radio isotopic cardiac) is permitted on one's person and is not brought as carry-on or checked baggage.

Yes, it is brought as carry-on or checked baggage with some concrete requirements:
- Carry no more than one life jacket per passenger
- Two CO2 (carbon dioxide) non-flammable gas cartridges (2.2) fitted in the lifejacket; and
- Two spares are surely allowed
- Make a request for an approval of airline, please email [email protected].

For Medical or Clinical Thermometer: It is brought as carry-on or checked baggage with some requirements you need to know as follows:
- only one mercury style thermometer per person
- Included in a protective case
- for private use

For Mercury Barometer or Thermometer: it is only carried as checked baggage. These items can only be transported by a representative of a government weather bureau or similar official agency. Some requirements for Mercury Barometer or Thermometer as follows:
- Must be carefully packed in a leak proof puncture resistant bag, then packed in a strong container.
- Make a request for an airline approval, need to email to [email protected].

- Priority Reservation Waitlist
- Telephone Check-in
- Priority Check-in
- Priority Airport Standby
- Extra Baggage Allowance
- Priority Boarding
- Golden Lounge Privilege Programme (GLPP)
- Elite Tier Bonus