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- Priority Reservation Waitlist
- Telephone Check-in
- Priority Check-in
- Priority Airport Standby
- Extra Baggage Allowance
- Priority Baggage Handling
- Priority Boarding
- Malaysia Airlines Golden Lounge Access
- Enrich Gold Assistance Programme
- Elite Tier Bonus

You can check in concrete items on Qantas operated services as follows: face mask, fins (pair), knife, harness, regulator, snorkel, pressure gauge, safety vest, spear gun, tank, weight belt.

Knives must be transported in checked baggage. Spear guns must be unloaded with spears packed separately and carefully. Flares, incendiary or explosive spearheads will not be accepted at all in checked baggage or cabin baggage. Compressed air/gas tanks will only be accepted if empty and regulator tap is open.

To bring a surfboard or surf ski as checked baggage, fins must be removed where available and put in an enclosed compartment or sticky to the board. Paddles must also be sticky to the board. Qantas Check-in will enclose a Fragile tag to the bag and you will have to make a complete and sign the limited release portion of the baggage tag.

For Australian Domestic and International Routes:

Only permitted if enclosed in a surfboard bag and not over 32kg (70lb) in weight and 277cm (109in) in length. Any additional bags will each be reviewed the Airport Excess Baggage fares. You are possible to pre-purchase Additional Baggage Allowance at lower fares than Airport Excess Baggage fares.

Boards/skis that exceed 277cm (109in) long must be transported as freight and freight charges will be applicable.

Note: Due to size restrictions, so some equipment may not be transported on the same aircraft with the customer.

Maximum Surfboard or Surf Ski bag dimensions must not exceed 240cm long for customers flying on QantasLink Dash 8 (Q200/300) aircraft.

One sailboard kit includes no more than one board, mast, boom and sail, and the length is not over 277cm (109in).

For Australian Domestic:
Windsurfers cannot be transported as baggage domestically because of the length of the sail mast. They must be transported as freight and freight charges will be applicable.

Note: Due to size restrictions, so some equipment may not be transported on the same aircraft with the customer.

For International Routes USA/South America:
Only permitted if enclosed in a bag and not over 32kg (70lb) in weight nor 277cm (109in) in length.

Water skis or slalom water ski must be carefully packed in a lightweight container. The maximum weight of any piece considering as checked baggage including sporting equipment is 32kg (70lb). You can extra sporting equipment to your booking at Manage Your Booking at the website.

On both Australian domestic and international flights, you have to reserve and lodge your pet through Qantas Freight before commencing your travel date. If you want to travel on the same flight as your pet, you need to have to confirm your pet's booking before making your own booking.

Qantas Freight also provides a service for pets to travel unaccompanied. Visit the Q-GO Pets product page for further details.

Only service dogs can be brought into the passenger cabin of the airplane.

Recent changes to Qantas' Travelling with Pets policy: For all ticket bookings issued on/after 1 December 2014, all passengers flying on Qantas domestic flights within Australia will now be required to book and lodge their pet with Qantas Freight before commencing travel. Pets are not part of free checked baggage allowance on Qantas domestic flights.

Domestic and International flights

You easily book your pet traveling with you with Qantas Freight Online 24 hours per day, 7 days a week. For case of travel within 24 hours, you need to contact Qantas Freight Customer Service on 13 12 13 within Australia to make a reservation.

Qantas Freight Pet Reservations Hours:
- Monday - Friday: 0800 - 1800 Australian Eastern Standard Time
- Saturday: 0800 - 1600 Australian Eastern Standard Time
- Sunday: Closed

Note: that the number of pet containers permitted on an aircraft is limited and Qantas Domestic Freight is closed on 25 December.

If your baggage is unavailable for collection upon arrival, we should lodge a report to Baggage Services or to a local Qantas representative prior to you leave the airport. If you cannot make a report prior to leaving the airport, refer to the Time Limits.

A report will be filed and the airline will investigate why your baggage did not arrive. You will need to provide a concrete description of your baggage and in some cases, the airline can ask you to describe the contents. This will enable us to locate your baggage more rapidly.

The airline will give you with a reference number, which will permit you to track the progress procedure of your report on the Mishandled Baggage website of airline. It should also be quoted in any follow up communication you may have with the airline regarding your delayed baggage.

The airline will search to find for your baggage using WorldTracer, an intelligent computerized tracing system used by more than 400 airlines around the world. Once your bag has been located and provided to the airline, the airline will contact you as soon as possible to arrange the most suitable delivery.

Please retain your e-ticket documents or paper airline ticket along with your baggage receipts.

Most delayed or missed baggage is located and back to you within 48 hours. However, at International ports, once the airline receives your baggage, it needs to have to then go through local quarantine and customs to process. At some ports, it takes many hours. We will try best to facilitate this process, so that you are received your baggage as rapidly as possible.

If your baggage has not been found within 7 days, please proceed to download a claim form and complete the claim form with your fixed baggage reference including full information of your missing baggage, its contents, and forward to email the airline. The airline will then initiate a second-level search and if your baggage has not been located within 21 days of your travel time, the airline will begin a claim process.

Assistance in the event baggage is not found: A liability of airline is limited for missing or damaged baggage. Further details of the limitations and any applicable basis for calculation are set out concretely in your flight ticket and Terms and Conditions of Carriage.

You should lodge a report of any damage to your baggage to Baggage Services or to a local Qantas representative prior to you leave the airport. If you cannot report before you leave the airport, refer to the Time Limits.

If you are eligible to report (as per the Time Limits) please forward the following important information to [email protected].
- E-ticket documentation or paper ticket
- Baggage receipt
- Photographic evidence of your damaged baggage.

Except to the scope required by law, Qantas is not responsible for fragile, perishable or valuable items.

Qantas is not responsible for minor damage caused to your baggage because of normal wear and tear, including scratches and dents or damage to straps, hooks or other external features attached to the baggage.

In the United States, the Transportation Security Administration (TSA) often implements baggage inspections. Any locks or other fastening devices used on your baggage may be removed. If the TSA has checked your baggage, written notification will be put inside the baggage. If, on receipt of your baggage, you locate some notification from the Transportation Security Administration inside, you may contact the Transportation Security Administration about the inspection on +1 866 289 9673 or email [email protected].

If you wish to contact us regarding damage to a bag, contact Baggage Services.