HELP CENTER

Almost cases are no with an onward reservation through website, your baggage is checked in at the departure of your journey all the way via to your final destination.

Some exceptions such as taking a connecting flight from a different airport, or countries which request you to collect your baggage for security reasons or customs purposes. Please check with your nearest Emirates office prior to traveling to confirm specific procedures.

When you book your whole itinerary on one ticket, in most cases, your onward travel will be guaranteed. It means that if you miss your connection through no fault of your own, you will be rebooked on the next available flight. If it is your fault, you have to contact at once with website you booked for the support or customer support counters at the airport. Please check the specific terms and conditions of your ticket or contact your local Emirates office for the support.

Online check-in of Emirates is the convenient way for you to save time and fuss at the airport by checking in for your flights of Emirates via the website before your arrival at the airport.

Online check-in service is only available 24 hours prior to scheduled departure time of your flight. It closes 90 minutes prior to scheduled departure time for all passengers who have a valid eticket. You can use online check-in service on official website for all flights of Emirates departing from the listed airports.

Yes. You can online check-in for the accompanying adult passenger.

If you want to check in baggage, you need to have to arrive at the airport at least 90 minutes before your scheduled departure time of flight. If you don not check baggage, you must arrive at the airport at least 60 minutes before scheduled departure time. Failure to arrive at the airport within the stated timeframe may result in missing your flight. Your eBoarding pass will also indicate the timings for you to report at the airport (timings vary according to airport requirement).

If you printed out your eBoarding pass of Emirates, please follow the reporting instructions on the boarding pass for the airport. If you cannot print your eBoarding pass, or an eBoarding pass were not issued, please report to the check-in counters of Emirates at the airport for the support.

Emirates offers eBoarding Passes for some airports to save the time at the airport. It is very simple. You will only receive an eBoarding Pass if you select to use Online Check-in service.

Your eBoarding Pass functions in truly the same way as a normal boarding pass, and includes your assignment of seating, Boarding Gate number, and flight details information. Passengers with Business Class and First Class may bring their eBoarding Passes to the Emirates Lounge for Lounge access.

An eBoarding Pass will be received when completing Check-in online at relevant departure cities, either by email, by choosing View / Print eBoarding Pass or both. Please print your eBoarding Pass and take it with you to the Boarding Gate or to the Bag Drop counter at the airport if you are checking baggage.

At Dubai International Airport, you need to be at the Boarding Gate no later than 35 minutes prior to departure time of the flight, or the Bag Drop counter at least 90 minutes prior to departure time of the flight. These times are very different from airports, so please make sure to check your eBoarding Pass which will state the required times clearly there.

If you cannot print your eBoarding Pass, you are possible to print your boarding pass at Self Check-in kiosks of the airport in only Dubai or proceed to aCheck-in counter of Emirates.If your flight flies from the United States, you are surely required to proceed to the Check-in counters of Emirates, even if you don't have your baggage.

Yes, you can use online check-in for whom are travelling together on the same booking of Emirates. Online check-in is available for maximum9 passengers (including adults and children) per booking.

You are possible to use almost electronic gadgets on board in the aircraft, but there are some you definitely can’t use. You can see lists of Electronic devices and exactly you can use them.

The in-flight entertainment system, CD players and digital audio or MP3 players, electric watch, Electric shavers – only in the bathrooms, Personal medical devices includes hearing aids, pace makers, life support systems and electronic nerve simulators.
What you can use at any time when switched to flight mode only:
(Putting your device in flight mode means all the transmitting services like Wi-Fi, GSM, GPRS/EDGE and Bluetooth are off).

Mobile phones, Tablets, for example, iPads and Kindles, E-readers, Electronic games, for example Nintendo DS, Bluetooth devices.

On aircraft that have Wi-Fi, mobile phone and data roaming services, you can use all the above handheld electronic devices, but they must be in flight mode for taxi, takeoff, approach and landing.

During the flight, usually a few minutes after takeoff, your cabin crew will tell you when you can turn off flight mode and start using transmitting services on your device.
Towards the end of your flight, they’ll let you know when to turn on flight mode for landing.

What you can use during flight only: Laptops, Notebooks, Portable DVD players
You must put these electronic devices away in the overhead lockers or under the seat in front of you during taxi, takeoff, approach and landing. The cabin crew will let you know when you can use them.

What you definitely can’t use at any time on our flights: AM/FM radios, VHF scanner receivers, Portable TV sets, Radio controlled toys, Two-way transmitters such as walkie-talkies, amateur radios, citizen band (CB) radios, 49 Mhz transmitters, GPS systems

No, smoking is not allowed on any Emirates flights. E-cigarettes cannot be used on board with flights of Emirates, so All Emirates flights are non-smoking.