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HELP CENTER
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How can my child travel alone on an Emirates flight?
Special orders
Emirates has nowadays two service categories, with separate conditions and requirements, for passengers between the ages of 5 and 16 who are travelling unaccompanied by an adult.
For children from 5 to 11 years old, classified as Unaccompanied Minors, Emirates has separate check-in facilities and dedicated ground staff to support on departure and arrival at the airport.
For fares the purposes, any passenger is 12 years old or over, is considered as an adult. However, passengers between 12 and 17 years old cannot accompany a child alone without a passenger who is above 18 years or older. In such cases, both passengers would be considered as Unaccompanied Minors and the applicable adult fare paid for all. Please contact nearest local Emirates office to support and arrange these bookings.
Emirates also provides special attention service for those children between 12 and 15 years old and is classified as Young Passengers.
For children from 5 to 11 years old, classified as Unaccompanied Minors, Emirates has separate check-in facilities and dedicated ground staff to support on departure and arrival at the airport.
For fares the purposes, any passenger is 12 years old or over, is considered as an adult. However, passengers between 12 and 17 years old cannot accompany a child alone without a passenger who is above 18 years or older. In such cases, both passengers would be considered as Unaccompanied Minors and the applicable adult fare paid for all. Please contact nearest local Emirates office to support and arrange these bookings.
Emirates also provides special attention service for those children between 12 and 15 years old and is classified as Young Passengers.
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Are there any special services for passengers travelling with young children or infants in EK?
Special orders
Emirates provides special services to make travelling more comfortable and convenient for our youngest passengers and their families, at every stage in their journeys. Please visit the Travelling with Infants page, or contact your local Emirates Office for more information.
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Can I know the ticketing rules for child and infant passengers on flights of Emirates?
Special orders
Ticketing rules for Infants from 0-2 years:
Tickets for infants travelling on the lap of parent or in a bassinet are surely discounted from the full adult fare. When you book online, a requirement for a bassinet can be made in the Passenger Details section.
Infants less than 7 days old will only be permitted on board due to emergency medical reasons (in incubators) or if the mother is travelling on compassionate grounds.
Ticketing rules for Children in car seats (6-36 months):
Children between 6-36 months may travel on board in car seats as long as a separate seat is purchased for the child. Car seats can be used at any stage of the flight, including take-off and landing. The car seat must be the forward facing type only and one that can be secured to the seat by the use of the lap seatbelt, and not a shoulder harness (2-point seatbelt) as for car vehicles. Airport Services will approve the infant car seat at check-in for use on board.
Children 2-11 years
Tickets for children travelling in a separate seat are also discounted from the full adult fare.
Please Note: the Emirates Unaccompanied Minor service is not available in conjunction with a discounted 'child' ticket—a full adult fare must be purchased.
Please contact your local Emirates office to book an unaccompanied minor.
Children travelling in different class to the parents.
Children under 8 years of age, travelling in a different cabin class to their parents, are considered Unaccompanied Minors and pay the full adult fare. When there are children both over and under the age of 8 travelling together, with their parents in a different cabin class, then all the children are considered Unaccompanied Minors and the adult fare would be applicable for all. Passengers are reminded that visits between cabins should be kept to a minimum.
Tickets for infants travelling on the lap of parent or in a bassinet are surely discounted from the full adult fare. When you book online, a requirement for a bassinet can be made in the Passenger Details section.
Infants less than 7 days old will only be permitted on board due to emergency medical reasons (in incubators) or if the mother is travelling on compassionate grounds.
Ticketing rules for Children in car seats (6-36 months):
Children between 6-36 months may travel on board in car seats as long as a separate seat is purchased for the child. Car seats can be used at any stage of the flight, including take-off and landing. The car seat must be the forward facing type only and one that can be secured to the seat by the use of the lap seatbelt, and not a shoulder harness (2-point seatbelt) as for car vehicles. Airport Services will approve the infant car seat at check-in for use on board.
Children 2-11 years
Tickets for children travelling in a separate seat are also discounted from the full adult fare.
Please Note: the Emirates Unaccompanied Minor service is not available in conjunction with a discounted 'child' ticket—a full adult fare must be purchased.
Please contact your local Emirates office to book an unaccompanied minor.
Children travelling in different class to the parents.
Children under 8 years of age, travelling in a different cabin class to their parents, are considered Unaccompanied Minors and pay the full adult fare. When there are children both over and under the age of 8 travelling together, with their parents in a different cabin class, then all the children are considered Unaccompanied Minors and the adult fare would be applicable for all. Passengers are reminded that visits between cabins should be kept to a minimum.
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What if I have special medications that I must carry with me in Emirates flights?
Special orders
If you require special medication, you should always carry your prescription with you when you board any flight. Different countries have different laws governing the possession and importation of prescription drugs, and some countries have limited supplies should you require a refill of your prescription, so it is always better to bring an extra supply with you. For further information concerning any particular medications, consult with your physician and contact the local embassy of the country to which you are travelling.
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Do Etihad Airways flights provide meals for babies or children?
Special orders
Yes, but you need to request meal for your baby or child at the time of booking or at least 24 hours before departure time. Preferred meals will be unavailable onboard if you have not pre-ordered.
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Can I carry food or milk of baby on board of Etihad in my hand baggage?
Special orders
Yes, you can. Despite Etihad restricts on carrying liquids in hand baggage, special allowance has been made to permit parents to carry a limited quantity of baby food and/or formula, appropriate for the route.
Airport security will check any containers and you may be requested to taste the food/milk as proof of its content. It is suggested that you pack at least one additional feed/meal for your child to cover any unexpected delay.
Airport security will check any containers and you may be requested to taste the food/milk as proof of its content. It is suggested that you pack at least one additional feed/meal for your child to cover any unexpected delay.
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Does Etihad Airlines offer a baby bassinet on flights?
Special orders
All airplanes are fitted with suitable baby bassinet positions where a specially designed carry-cot can be installed for usage by a small child or infant. They were carefully designed to accommodate infants below 10 months old and weighing less than 10kg. They are available on a first-come, first-served basis in Economy and Business Classes, so please book early.
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Can I use my child’s own car-seat on board the plane of Etihad?
Special orders
Yes, you can, provided you meet very strict criteria of the airline and is approved for usage onboard an aircraft. You must follow guidance and instructions provided by the manufacturer of car-seat to ensure safety for your child.
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Is Flying Nanny service available on all flights of Etihad Airline?
Special orders
Our Flying Nanny is completely available on long-haul flights operated by Etihad. They provide an additional pair of hands as supporting to parents.
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Can Flying Nanny support me during the EY flight when I leave my children with?
Special orders
Our Flying Nanny can support you, but cannot assume all responsibility for your child during the flight, as they need to be available to help other families as well. Likewise, because of legalities and safety, the Flying Nannies are not possible to carry out personal care routines for your child or infant, such as taking them to the bathroom or nappy changing.
