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If a part of checked luggage is damaged, please report it to a Malaysia Airlines representative as soon as possible, before you leave the airport. The airline will examine the damage to baggage, and will often be able to resolve claims on the spot. Claims should be made at the Malaysia Airlines Baggage Service office. Otherwise, you need to lodge a report within 7 days upon arrival at your destination or up to a maximum of 21 days for insurance claims.

A Property Irregularity Report (PIR) will not be accepted if the bag has been checked in with a Limited Release Tag indicating previous damage to the bag. Please pack your bags carefully to avoid unwanted damage.

Malaysia Airlines does not accept claims for damage due to missing or damaged straps, scratches, nicks, wheels, locks, zipper damage, scuffs, dents, soiling, feet, clips or exterior tube handles, or manufacturer's defects.

At every stage in the journey, Emirates provides special assistance to bring the most comfortable and convenient journey for our youngest passengers and their families.
Any person less than two years is an infant. For more information, see our Special Needs FAQs page.

Whether you require a bassinet, special meals for children, or any other special requirements, please contact with us for the support. For the comfort of passengers traveling with young children and to ensure that your flight takes off smoothly, Emirates gives priority boarding to passengers with young children. We also offer complimentary baby stroller service at Dubai International Airport (on arrival and transit only) for all of our passengers. Twin baby strollers are also available.

For passengers travelling with infants, we have equipped every Emirates plane with:
• Pillows and blankets
• Large overhead storage lockers
• Changing tables in the toilets

We also offer bassinets on board all of our aircraft, measuring approximately 29.5 inches (74.93cm) long by 13 inches (33.02cm) wide by 6.5 inches (16.51cm) deep. There is a weight limit of 11 kgs. In the First Class suites a custom bassinet is fitted those measures 25 inches (63.5cm) long and 11 inches (28cm) wide. We provide bassinets on a first come, first served basis and you will need to contact Reservations to book these. We can provide bassinets for babies up to 2 years old, but babies older than a year may have difficulty fitting into them. If your baby weighs more than 11kg or is too long for our bassinet, the cabin crew will not be able to provide them.

For the safety of our youngest passengers, certain rules apply to infants travelling with Emirates.

An infant held in the lap of an adult passenger throughout the flight should be restrained where possible, but adult seat belts must not be fastened around both adult and infant. Seat belt extensions carried on board all Emirates aircraft should be used instead.
Child restraint devices (CRDs) approved for use in aircraft only by any Joint Aviation Authorities (JAA), the United States Federal Aviation Administration (FAA) or Transport Canada may be used, if marked accordingly.

Parents or guardians may use infant car seats at any stage of the flight, including take-off and landing. The car seat must be the forward facing type only and one that can be secured to the seat by the use of the lap seatbelt, and not a shoulder harness (2-point seatbelt) as for car vehicles. Airport Services will approve the infant car seat at check-in for use on board. Cabin crew will assist parents with the fitting of the car seat to the passenger seat. A seat must be booked and child's fare paid for infants travelling in this manner.

Qantas and Emirates is the world’s leading airline partnership which opens up an extensive network to passengers and provides a seamless travel experience. Passengers of Emirates have one-stop access to almost parts of the combined Qantas and Emirates network.

Passengers of Emirates can select from 58 Australian and New Zealand destinations through the Qantas network. Current Emirates Australian and New Zealand destinations: Adelaide (ADL), Auckland (AKL), Brisbane (BNE), Christchurch (CHC), Melbourne (MEL), Perth (PER), and Sydney (SYD).

New codeshare Australian and New Zealand destinations include Albury (ABX), Exmouth (Learmonth) (LEA), Mount Hotham (MHU), Alice Springs (ASP), Geraldton (GET), Mount Isa (ISA), Armidale (ARM), Gladstone (GLT) , Newcastle (NTL), Barcaldine (BCI), Biloela (ZBL), Blackall (BKQ), Broome (BME), Bundaberg (BDB), Gold Coast (OOL), Newman (ZNE), Gove (Nhulunbuy) (GOV), Paraburdoo (PBO), Hamilton Island (HTI), Port Hedland (PHE), Hervey Bay (HVB), Port Lincoln (PLO), Hobart (HBA), Port Macquarie (PQQ), Cairns (CNS), Horn Island (HID), Queenstown (ZQN), Canberra (CBR), Kalgoorlie (KGI), Rockhampton (ROK), Charleville (CTL), Karratha (KTA), Roma (RMA), Cloncurry (CNJ), Launceston (LST), Tamworth (TMW), Coffs Harbour (CFS), Longreach (LRE), Townsville (TSV), Darwin (DRW), Lord Howe Island (LDH), Uluru (Ayers Rock) (AYQ), Devonport (DPO), Mackay (MKY), Wagga Wagga (WGA), Dubbo (DBO), Mildura (MQL), Weipa (WEI), Emerald (EMD), Moranbah (MOV) and Wellington (WLG).

Existing passengers benefits of Emirates and polices extend to Qantas codeshare flights, such as baggage allowances, lounge access and frequent flyer benefits. The partnership will receive to further strengthen customer benefits with Qantas in near future, and the information will be updated at once.

Almost flights of Emirates are operated by Qantas in the 5000 series, and flights are operated by Emirates in Qantas 8000 series. The airline, which you will fly with, will be confirmed during the reservation process.

They are working together on joint fare structures across the allowed areas of cooperation. The new fare structures are being preparedly rolled out.

Both International and domestic codeshare services are often available for immediate sale. This covers services between New Zealand and Australia, Australia and Asia, Australia and Dubai, and Dubai and London as well as within the domestic network.

Passengers of Emirates can reserve codeshare flights, subject to complete availability, through their preferred travel agents, Contact Centers of Emirates and on websites.

What a pity, presently you are possible only reserve Economy Class, Business Class or First Class seats of Qantas on an Emirates code.