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HELP CENTER
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What information will Singapore Airlines SMS check in confirm?
Check In
The SMS check-in will confirm and contain your flight details, seat numbers and all segments of your itinerary have been checked in successfully. When making a SMS check in for several connecting flights, the SMS check-in confirmation alert may be sent to more than one message.
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When SG Airways send to confirm the check-in notification alert, am I be charged fee for sending a reply again?
Check In
No, you will not be charged by Singapore Airlines when using this service. However, your mobile service provider may impose charges to you for the receipt transmission of SMS. You can ask your mobile service provider for more details of charges.
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Do I want to know what SMS Singapore Airlines check-in service is?
Check In
Singapore Airlines is providing SMS check-in service, which is a convenient way to check in for your flights. KrisFlyer members and PPS Club members who have subscribed to this check in service and are flying from selected cities which may check in from 48 hours for a flight before departure time. Note that SMS check-in service is available for all ticket types.
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Why must I pay overseas SMS fees when I use SMS check-in Singapore Airlines?
Check In
The SMS number, you are replying to, will potentially be a regional number. Your mobile service provider will charge you an overseas SMS rate as their regulations for replying to the SMS check-in notification alerts.
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Who can use Singapore Airways SMS check-in?
Check In
You note that SMS check-in system is only available to Kris Flyer members and PPS Club members who have subscribed to this check in service.
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Can SMS check-in service of SQ Airline be used for connecting flights operated by other airlines?
Check In
Yes, SMS check-in service is possible to be used to check in for connecting flights operated by selected airlines provided there is a prior Singapore Airlines flight and a thorough check-in arrangement between Singapore Airlines and the other airlines.
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Can I check in all flights of Singapore Airlines via SMS?
Check In
Yes, you can SMS check in on all flights in your booking that are open for check-in service.
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Why can't I make SQ Airways SMS check in at all airports?
Check In
Singapore Airlines is trying constantly to add to the full list of airports offering ultimately SMS check-in service throughout the Singapore Airlines network. SMS check-in is now available for all Singapore Airlines, except flights departing from Colombo. Especially, the unavailable service for mobile phone subscribers in USA, Canada, Japan and Korea.
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Are all Singapore Airlines flights possible to SMS check-in?
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Colombo. Especially, unavailable service for mobile phone subscribers in Japan, Korea, Canada, and USA. SMS check-in can be practiced for codeshare cooperation flights operated by Singapore Airlines. It is also possible to SMS check in for selected connecting codeshare flights sold and provided by Singapore Airlines there is prior Singapore Airlines operated flights.
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Can I do SMS check-in for anyone or my travelling companions in SG Airways?
Check In
No, if anyone asks you to or your travelling companions is not same booking record. Yes, you may check in for your travelling companions if it is included in the same booking record as yours. Normally, you can currently only check in for yourself. You should note when you are checking in, you need to update latest passport details in the particulars of your check in registered profile to complete the check-in transaction.
