HELP CENTER

Yes, you can select the meal done online for infant. However, you can select only one infant meal type for all the flight segments in the route.

During the time of taking off and landing, bassinets will remain closed. You must carry the Infant on your lap. So your infants may cry on when taking off and landing because of air pressure in the ears as cabin pressure adjusts to the altitude. This is normal on flight. You should give your baby a bottle or breast-feeding at this time to help to ease the pressure in his or her ears. It is suggested that you take your own infant meals and snacks if your baby has a special requirement for meal.

trước khi chuyến bay khởi hành, quá trình check-in của hành khách có thể bị hủy hoặc không được xác nhận, và chỗ ngồi của hành khách trên chuyến bay có thể bị thay đổi.

Nếu hành khách không thể in thẻ lên máy bay hoặc download nó về điện thoại của mình, hành khách có thể nhận 1 thẻ lên máy bay truyền thống tại sân bay khi check-in tại quầy. Vui lòng kiểm tra thời gian mở quầy check-in tại các sân bay tương ứng.

Yes, you can completely self check-in or via SQ Mobile to get your boarding pass (boarding pass is printed or downloaded to your mobile phone) and check in your baggage at the specific counter at the airport. If you depart for your flight from Singapore, you can use the dedicated “Self Checked-in with baggage” counters at Singapore Changi Airport.

Yes, you can completely issue self-printed or downloaded boarding pass on behalf of your companion(s) or anyone asks you to if his/her booking reference is the same as yours. Your companion(s) or anyone would surely have to separately check in if their booking reference is completely different from yours.

Mobile phone boarding pass is only offered to eligible single-passenger reservations. Therefore, you are can only issue mobile phone boarding pass for yourself. Please note the eligibility for mobile boarding pass issuance as follows:

- Booking should only contain one passenger
- Passenger need no visa requirement
- Passenger does not need credit card verification
- Passenger is departing from Singapore, Hong Kong, Frankfurt, Munich and Athens (more cities to come)
- Passenger is not travelling to the USA

Currently Singapore Airlines has three boarding passes types including Self-printed boarding pass (PDF), traditional airport issued boarding pass, and mobile boarding pass.

When you print your boarding pass or download a mobile phone boarding pass to your mobile phone, you may avoid waiting and queuing at the traditional check-in counter for your boarding pass at the airport. A mobile phone boarding pass also offers you the extra convenience of not having to print and carry your boarding pass to the airport, which is especially useful when you are staying where you do not have access to a printing machine. You can also use the dedicated “Self checked-in” counters to drop-off your bags and/or your important travel documents as visa, credit card verified.

In case you cannot print your self-printed boarding pass or download your mobile boarding pass, you will surely be re-issued boarding pass with a traditional boarding pass at the airport check in counters.

If you are going to depart from Singapore and hold a mobile boarding pass in your phone, you will be re-issued with a boarding pass in a traditional way when you drop your bags off or a receipt by the security of airport before the immigration. This is a requirement of Changi airport authority for purposes of security and immigration.

You are also possible to be re-issued with a boarding pass in a traditional way if you have a seat change, which are requested by yourself or due to unwanted issues such as aircraft change or other exigencies.

You should collect your boarding pass from 3 hours up to 60 minutes before departure time. If you do not pick your boarding pass up at least 60 minutes before departure time, you could not be on board for the flight. You need avoid yourself unnecessary hassle by collecting your boarding pass on time. Due to some security screening reasons, SMS checked-in passengers flying to North America and from New Zealand or India are surely required to pick their boarding passes up at least 60 minutes before the departure time. Or due to airport reasons, SMS checked-in passengers flying from Bangladesh are also required to pick their boarding passes up at least 75 minutes before departure time.