HELP CENTER

For safe reasons of the flight, dangerous goods shall not be carried in the baggage of passenger, you can see the dangerous goods as below:

- Compressed gases, regardless of flammability or toxicity (such as butane, oxygen, liquid nitrogen and diving tanks)
- Corrosives (such as strong acids, strong alkalis, mercury, mercury-containing devices and wet cell batteries)
- Explosives (such as ammunition, fireworks, firecrackers and flares)
- Flammables (such as lighter fuels, matches, paints, thinner and igniters)
- Radioactive materials
- Briefcases and security-type attaché cases with installed alarm devices
- Oxidizing substances (such as bleaching powder and peroxides)
- Poisonous and infectious substances (such as pesticides, weed-killers and active viruses)
- Other dangerous goods (such as magnetized materials, offensive weapons or irritants)

According to the requirements of EVA, passengers traveling with checked/unchecked pets are required to contact EVA Air to confirm the terms and conditions of transportation before the departure date of the flight. If you travel with your pet, you need to provide valid health and vaccination certificates along with other necessary documents that could be required by countries of departure, transit, or entry. The airline reserves the right to refuse the carriage of your pet if arrangements do not comply with standards of EVA Air's transportation, including health and safety of the travel animal. The accompanied pets, such as dogs, cats and rabbits may be carried on EVA Air's aircraft as checked baggage in the cargo compartment.

Self Service Check-in kiosk will allow passengers to take control of their check-in experience. It will:
• Reduce the waiting time in queue
• This is a prelude to the implementation of Automated Baggage Drop and Self TaggingAllow passengers to also print their return boarding passes for travel within 48 hours
• Using technology and innovation to automate the check-in process by easing up the congestion at check
• Airlines in North America and Europe are already using such kiosks for passenger check-in

• All confirmed booking passengers on Malaysia Airlines flight
• Enrich card members irrespective of class of travel (FC, BC, EY)
• The service is available to any e-ticket holder with confirmed booking
• Party of 9 passengers or below in a booking
• Malaysia Airlines staff with confirmed booking
• No special service request (SSR) in the booking
• No booking irregularity
- Change booking itinerary
- Passenger on standby ticket

Passenger booking reference or E-Ticket number containing 13 digits (numbers)

Passengers can visit the website to check-in online:
https://fastcheck.sita.aero/cce-presentation-web-mh/entryUpdate.do

- Self Check-in Kiosk at KLIAL: close 60mins before the departure time of both domestic and international flights
- MHkiosk at XKL: close 90mins before the departure time of both domestic and international flights
- Web check-in: close 90mins before the departure time of both domestic and international flights
- MHmobile check-in: close 90mins before the departure time of both domestic and international flights

The service of self check-in is opened 48 hours before the scheduled departure time.

To check in for MH flights, passengers have 5 ways:
- Web check-in: https://fastcheck.sita.aero/cce-presentation-web-mh/entryUpdate.do
- Check-in by mobile:
Passengers can contact the 24-hour call center for Ticketing, bookings, flight cancellations, and general enquiries.
- Within Malaysia: 1 300 88 3000
- Outside Malaysia: +603 7843 3000 (long distance call charges apply)
- At counters: Present your travel documents at the airport’s counters, check-in and obtain your boarding pass. Passengers should present 2 hours before departure for international flights, 1 hour for domestic flights. Kuala Lumpur City Air Terminal (KL CAT): passengers can check in at KL CAT inside the KL Sentral station. The service is available 2 hours at least before departure for international flights, and 1.5 hours for domestic flights without luggage

- Check in via MHmobile: is currently applicable for these flights:

REMINDER: Mobile check-in opens 48 hours before your flight departure
- All flights within Malaysia
- Flights from Singapore to Langkawi, Penang, Kuala Lumpur, Kuching and Kota Kinabalu (vice-versa)
- Regional flights: Flights from Kuala Lumpur to Bandar Seri Begawan, Phnom Penh, Siem Reap, Yangon, Hanoi, Ho Chi Minh, Bangkok, Phuket, Manila, Jakarta, Medan, Denpasar-Bali
- Others: Flights from Kuala Lumpur to Paris, Frankfurt, Kansai, Amsterdam, Hong Kong, Auckland (vice versa)

This facility helps passengers to check in, choose seat and self print your boarding pass on the spot at the airport in just a few simple steps. After checking in, passengers can proceed baggage check counter or to straight to the boarding gate if you do not have baggage.

- At Mhkiosks: it is available at Kuala Lumpur International Airport and Putrajaya Sentral, while the service of Self Check-in Kiosks is available in KLIA, Kuching International Airport and Kota Kinabalu International Airport. These kiosks will be operated from 48 hours up to 40 minutes before departure for domestic flights, and from 48 hours up to 60 minutes before departure for international flights. Self Service Check-in Kiosk is available for all flights. Mhkiosk is available for all flights except to Australia, New Zealand, Dubai and Jeddah.

If passengers buying Economy Class or Business Class ticket on a flight operated by Malaysia Airlines and confirmed by the airline, passengers can use MHupgrade to upgrade passengers’ class. The airline will inform passengers 48 hours before the departure.

The offer window closes 72 hours prior to the departure of your flight. You can submit or make changes to your offer up until this time.