HELP CENTER

Yes, you are possible to buy a seat for your infant by contacting your local Singapore Airlines Office or travel agencies. Buying seats for infants is not applicable on official website of Singapore Airlines. You should require to buy the seat for your infant when making a booking. Alternatively you can book the whole itinerary by contacting us for more support:
- Email: [email protected]
- Hotline: 01276687977

You note that each bassinet point is associated to a bassinet seat. If the adult travelling with the infant, then the infant will get a bassinet. If bassinet seats are not available at that time, you will be able to select other seats as well or the airline will provide you with an infant seatbelt on board of the flight.

Yes, you can book and pay for anyone although you are not travelling with them. You need to indicate on the passenger’s information details that you are not part of the travelling group. Note that you need verify your credit card in advance if required by us or the airline.

No, you cannot. If you bought tickets through a travel agent, you cannot change or cancel the itinerary on official website of Singapore Air. You should contact the agent you bought for the support. Online booking change or cancellation is only supported for tickets purchased through official website and Singapore Airlines reservation offices only.

Yes, you can change or cancel, but it depends on the fare conditions of your purchased ticket allow to change for it or not. If possible to change, you can pay difference fee. For subsequent changes or cancellation, please contact your nearest Singapore Airlines office or travel agencies.

No, you can book online for yourself, your family or friends at any time, provided that the flight is not closed for the booking online.

You note that cancellation fees are charged for certain tickets based on the fare conditions you booked that ticket with the airline.

You can buy a Preferred Seat if you are having a ticket issued by Singapore Airlines (identified by the “618” pre-fix in the ticket number). Preferred seats can be bought anytime before check-in time and check in time often begins 48 hours before flight departure). Please contact us for more support:

- Email: [email protected]
- Hotline: 01276687977

If you are holding tickets of other airlines, which do not have the “618” pre-fix in the ticket numbers, you are not able to buy a Preferred Seat.

Preferred Seats are applicable only for Economy Class on all flights of Singapore Airlines, except for itineraries served by the Boeing 777-200ER aircraft, so this aircraft does not have seats located in exit rows.

Yes, you can change your pre-assigned bassinet seat to another bassinet seat or to a non-bassinet seat for Business Class and First Class of Singapore Airlines. However, change is available to other bassinets seats only for Economy Class, subject to their availability. If you want to cancel your bassinet seat and take non-bassinet seat that you book at our website, please contact us for support:

- Email: [email protected]
- Hotline: 01276687977

Please note that when you give up the bassinet seat, it means that you will be giving up both bassinet and bassinet seat.