HELP CENTER
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Can I inquire the airfare or book a ticket of China Southern Airline via email?
Booking
Yes, you can. Please email and contact us for more support. You need to provide us full information so that we can help you the booking and fares.
- Email: [email protected]
- Hotline: 01276687977
- Email: [email protected]
- Hotline: 01276687977
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Can I buy an E-ticket of CZ Airlines for my friends, groups or others?
Booking
Yes, you can book an E-ticket for anyone asks to, but the China Southern Airlines limits number for online booking with the maximum of 9 passengers each booking. If you book for big group, please contact us for more support.
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How do I use the China Southern Airlines e-tickets when on board?
Ticket
When you have E-ticket, you only need to show the required valid identification when on board, and do not need show paper ticket.
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Can I check in online China Southern Airlines connecting flights?
Web check in
Yes, but it depends on every flight, due to some factors such as connecting times, continuous flights, etc., some connecting flights currently do not support check-in online.
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Can I check in China Southern Airlines online for infants, children, or adults?
Web check in
You can check in online for adults, but online check-in service is currently not available for children or infants.
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Can I online check in China Southern Airlines for a one way or a round-trip ticket?
Web check in
Yes, you can check in online with both of the round-trip tickets with the requirements for check-in online. Please check carefully the information before check in online.
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Is it possible to check in online CZ Airlines for group passengers or individually if I am traveling in a group?
Web check in
Yes. It can check in online and all information of every passenger must be correct as the requirements. Please check carefully the information before check in online.
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Can I cancel the issued China Southern Airlines tickets after online check-in is ok?
Web check in
Yes, you need cancel the check-in online firstly, and then process to cancel the issued ticket.
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Is it easy to check in online CZ Airways if I have checked baggage?
Web check in
Yes, it is easy to check in online. However, you need to provide valid documentation or your boarding pass to check in your checked baggage at the check in counter of the airport. If you still must check in checked baggage after online check-in, please go to the airport earlier to ensure enough time for checked baggage check-in. Please consult the local airport for the deadlines of the airport counters.
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Can I check in online China Southern Airways with accompanied children?
Web check in
According the regulation, children or infants cannot check in online. Only adult passengers can check in online. So it is advised that you together with your child check in at the airport counter.