HELP CENTER

Yes, you can bring into a flight if medicines are specified by national laws and regulations of China Southern Airlines.

The items are prohibited from transporting and carrying on flights such as firearms, toxic articles; military or police arms (including main components) and their imitations; corrosive materials; flammable and explosive items and their imations; radioactive items; controlled knives and tools; strong magnetic items or goods with strongly pungent odor and other items endangering safety of flight as well as items forbidden to be carried or transported by national laws and regulations.

According the regulation of China Southern Airlines, passengers travelling on China Sothern’s international flights or regional flights, or domestic flights connected with them to U.S.A. routes involved, the weight of each piece of checked baggage are not exceeded 45KG (90 pounds), and the sum of three dimensions must be not exceeded 158CM (62 inches).

According the regulation of China Southern Airlines, passengers travelling on China Sothern’s international flights or regional flights, or domestic flights connected with them to U.S.A. routes which are not involved, the weight of each piece of checked baggage are not exceeded 32KG (70 pounds), and the sum of three dimensions must be not exceeded 158CM (62 inches).

We will mark each of your baggage respectively for the safety of your baggage. Currently self-marking of a passenger baggage is not supported at the airport. You need to check in your baggage at service counter and our staffs will tie or paste a tag with bar code, name, and flight number…on your baggage which is uniform for all.

According to regulation, all baggage will be inspected and weighed. Therefore, regardless of e-tickets or traditional tickets, all passengers have to go through procedures to check in their baggage at the airport. The latest time for baggage check-in at the airport is the time before departure time. However, you must confirm that you have enough time to board the plane.

According to the China's Civil Aviation Safety Inspection Rules for personal and property safety as well as others, all passengers and baggage must be checked security. China Southern Airlines will reject to carry a passenger or baggage failed the security check and shall be exempt from the possibility arising from the loss.

China Southern Airlines is very sorry for your baggage loss or wrong delivery of your baggage due to our mistakes. Temporarily, the support service for publicizing the list of lost baggage is not available at the airport, so you need contact the airline's customer service for this situation.

The status of your baggage can be inquired in the Baggage Inquiry on the China Southern Airlines official website by entering the inquiry number or baggage tag number, the phone number of passenger or ID number.

Yes, the specialized logistics company of China Southern Airlines will offer appropriate services. You can contact the logistics company to collect and deliver your baggage in accordance with your requirements.

The baggage non-stop check service is only available at a departure airport supporting this service when you fly from home to abroad and you have bought a single ticket of China Southern Airlines with both voyages showed on it.