HELP CENTER

No, Children and infants cannot use the self-service kiosks. Please do their check-in procedure at the airport service counter.

Presently, you cannot use the self-service kiosks with paper tickets. If you have a paper ticket, please complete the check-in procedure at the airport service counter.

The time is the same as for check-in at the counters. At some airports, you should complete your check-in using the kiosk no later than 30 minutes prior to departure time. At some other airports, you should complete checking in no later than 45 minutes prior to departure time. You should note the relevant information beforehand.

Yes, you can. The self-service kiosks can be used for all valid China Southern Airlines e-tickets.

Passengers with valid e-tickets for domestic flights of China Southern Airlines can quickly and conveniently use check in via the self-service kiosks.

Passengers only can use Chinese and English at the self-service kiosks.

You should carry the quantity and category of baggage for conforming and suiting to our specifications and you can arrange and make a list of personal articles and goods you need to bring so that it will make easy for your next trip. You should also make different hand and checked baggage lists for various travel types such as long-distance travel journey, business trip, and short-distance travel and so on.

Yes. You must. According to regulation of the airline, the baggage can only be accepted on the very day of your flight. So you should note this.

Yes, you can, but you have to take care of your items when putting into the cabin including cash, valuables, jewelry, silver, notes, gold, securities, and documents etc.

It is advised for valuables that should be carried on and taken care of by passengers themselves and don't put these items in the checked baggage. If there is any loss or damage of valuable items in the checked baggage, the airline is only responsible for general checked baggage compensation.