HELP CENTER

Presently, China Southern Airlines does not support online check-in with codeshare flights that begin with a number 5 or 7. Passengers note carefully this regulation for avoiding the fault.

Yes, you completely can check in online without matter. Passengers can check in online with all China Southern Airlines e-tickets.

Currently, online check-in does not support to upgrade ticket class. If you want to upgrade, you should contact the sales office, the departure airport, or the place you bought for the support.

You cannot cancel online check in if you have checked baggage in, or within one hour prior to departure time of the flight. If you need to cancel, please arrive at the airport earlier and contact service staffs at the airport for the support.

It is probable because your flight does not support online check-in and you need to go to the airport counter to check in for your flight.

Yes, it will depends on the conditions of ticket and you should contact the place you bought ticket for the change, or call the China Southern Airlines service hotline numbers.

Online check-in will be available from 14:00 on the day before departure date of the flight until one hour before departure time (note that some cities may start earlier).If you use check in online, make sure to check in during these available times.

This is a convenient and efficient option for checking in. If you do not have baggage to check in, you can check in online, print the boarding pass off, and board the airplane directly after passing through the security checkpoint, without obtaining a boarding pass from the service check in counter at the airport, and can save your waiting time in line at the airport.

All adult passengers who have purchased and confirmed e-tickets (except passengers who require special services or verification of other boarding certificates).Online check-in is available for domestic flights from main cities and international flights from Guangzhou and major international cities (online check-in is not available for flights from Guangzhou to Oakland).

Kinds of available ticket for online check-in must be a valid adult e-ticket, not children, and infants (except for passengers who require special services or verification of other boarding certificates); note that traditional paper tickets are not allowed for online check-in.