HELP CENTER

-Ecxact Baggage’s information depends on itinerary, ticket class and Airlines rules. Almost airlines allow the hand-baggage is 7kgs or 10kgs.
- For excess baggage, you can contact to Airline or buy at the airport.

- Almost Airlines allow passengers who are above 12 years old (Up to day of departure) to fly in international flights.
- For passengers who are under 12 years old, Airlines require an adult to fly with.
- For this case, you should contact to Airlines to support you. Such as, Vietnam Airline allows children who are under 14 years can on board alone if they have UNACCOMPANIED MINOR from Airline

Vietjet Air allows passengers to check-in online for flights which departure from 3 airports: Noi Bai international airport (Hanoi) , Danang international airport, Tan Son Nhat international airport (HCM City) before the departure time from 24 hours to 4 hours.
Passengers can access Vietjet’s website , click “Web Check-in”
After that, you can fill the information in “Reservation Number”, “Family Name”, “Middle and Given Name” then click “Search reservation”
From here, you do step by step as guide to choose your seat and take the boarding pass at final.

Passengers are not permitted to add extra – checked baggage in process of check-in online if you booked tickets with an agent ( like AloTrip). However, you can buy by:
- For low-cost Airlines (Vietjets, Jetstar, …) you can contact to AloTrip to add, or buy at the airport.
- For national Airlines (Vietnam Airline, Thai Airways,….) you can send request to Airlines directly or buy it at the airport. Due to Airlines rules, agents ( like AloTrip) are not permitted to add extra – baggage.
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Due to Airline rules, a passenger who is above 12 years old (up to day of departure) is permitted to travel alone.

- For tickets which are far from the departure day, Alotrip will email them within 24 hours.
- For tickets which are near to the departure time (within 12 hours), AloTrip will email them right after being issued

1. Bookings which are not paid, they will be cancelled automatically after validity.
2. Bookings which are paid and not issued, passengers will receive the refund after a fee of payment gate is deducted.
3. Bookings which are paid and issued: (before 12:00PM bases on Vietnam time)
- With lowcost airlines (Vietjet, Jetstar, ….) they are non-refundable
- With national airlines ( Vietnam Airline, Thai Airways,…) customers can receive a refund after fee of cancelling is deducted, or full refund.

The format of date in booking of AloTrip is MM/DD/YYYY. However, when you choose the date of birth, you have to choose in order: YYYY/MM/DD.

After payment and issuing, AloTrip will send e-ticket to customer’s email with information which is confirmed by Airline such as: Reservation code, Itinerary, Passenger’s information, Baggage, ...
On the departure day, passengers give check-in staff at check-in counter Reservation Code or e-ticker and your passport for exchange the boarding pass.

For the tickets which are issued from agents, passengers can send require to the agent or directly to Airline.
Besides, passengers can check the flight status, or do check-in online on Vietjet’s website.