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HELP CENTER
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What will OZ Airlines provide infant amenities on the aircraft I'll be flying?
Special orders
Infant services vary by aircraft. When you access to the airplane page, look for the Infant Amenity Icon. If it is appear, clicking on it will tell you what infant services are provided on that airplane. You can always contact Asiana Airlines for more details.
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Can I sit in the exit row if I travel with my infant on Asiana Airways?
Special orders
Lap children and infant are not allowed to arrange in an Exit Row or in the row directly in front of or directly behind an exit.
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What is Asiana Airlines Unaccompanied Minor Service?
Special orders
Young children traveling alone (without being accompanied by their parents or legal guardian) are treated to be Unaccompanied Minors. Asiana Airlines provides a service to support children travelling alone from their point of departure to their final destination.
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What age does my child have to be to qualify as an OZ Unaccompanied Minor?
Special orders
The service is mandatory for children between 5 and11 years of years traveling without an adult. It is not available for children ages 12-15 years, but the service is optional for this age group as well. Children under 5 years of age are not allowed to travel unless accompanied by an adult.
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What are the fees associated with OZ Airlines UM service?
Special orders
Passengers should contact us or Asiana Airlines for further details.
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Are there any ASIANA flight restrictions?
Special orders
To know more about OZ flight restrictions, please contact Asiana Airlines for more information.
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How do I book the UM service of Asiana Airways?
Special orders
To request the service, Call Asiana Airlines Reservations or contact AloTrip if booking with AloTrip.
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What is Happy Mom service on Asiana Airlines flights?
Special orders
On flights of OZ, Happy Mom Service is the service for infant/child/youth travel, including:
- International Flight Happy Mom Service: Female passengers traveling with infants (under 3 years old) will be offered with caring service for a comfortable, happy trip. For mother passengers traveling with infants, we offer our Happy Mom Service to make the trip of the mother and baby more comfortable, from the airport procedure to minimum discomfort in long flights in seats.
- Infant travel age and stroller/car seats:
+ Baby Air Travel: Infants between 7 days and 2 years on domestic and international flights. It is advised that infants under 1 week old abstain from air travel. If travel is absolutely necessary, Asiana will require medical clearance.
+ Baby Fare: Free for Korean domestic flights, for international flights it will be charged 10% of general adult fare, and there is no separate seat provided. (A seat will be provided for passengers who pay Child Fare.), If one passenger is traveling with 2 babies or more, Baby Fare will only be granted for 1 baby, and a Child flight ticket should be booked for each additional child, with a seat provided.
+ Stroller Consignment Service Procedure: available for all international flights (Depending on the destination airport, it may not be possible to receive the stroller in front of the gate.)
+ Carry-on strollers: A small and foldable stroller may be brought in the cabin only if storage space is available. If it is not the case, the stroller may be handled as a checked baggage.
- International Flight Happy Mom Service: Female passengers traveling with infants (under 3 years old) will be offered with caring service for a comfortable, happy trip. For mother passengers traveling with infants, we offer our Happy Mom Service to make the trip of the mother and baby more comfortable, from the airport procedure to minimum discomfort in long flights in seats.
- Infant travel age and stroller/car seats:
+ Baby Air Travel: Infants between 7 days and 2 years on domestic and international flights. It is advised that infants under 1 week old abstain from air travel. If travel is absolutely necessary, Asiana will require medical clearance.
+ Baby Fare: Free for Korean domestic flights, for international flights it will be charged 10% of general adult fare, and there is no separate seat provided. (A seat will be provided for passengers who pay Child Fare.), If one passenger is traveling with 2 babies or more, Baby Fare will only be granted for 1 baby, and a Child flight ticket should be booked for each additional child, with a seat provided.
+ Stroller Consignment Service Procedure: available for all international flights (Depending on the destination airport, it may not be possible to receive the stroller in front of the gate.)
+ Carry-on strollers: A small and foldable stroller may be brought in the cabin only if storage space is available. If it is not the case, the stroller may be handled as a checked baggage.
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Does ASIANA carry disable passengers?
Special orders
Yes. Asiana Airlines supply various services for passengers who cannot travel alone due to physical or health issues in order to minimize their discomfort related to air travel.
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What is the Asiana Airlines service subject considered disable passenger on flights?
Special orders
They are:
- Passengers with visual, hearing disability
- Passengers who need a wheelchair
If a visually impaired passenger is accompanied by a guide dog, the guide dog can be transported for free on Asiana flights.
- ID from certified institution at hand
- Dog must wear a harness
- Must follow the destination country or transfer country's quarantine procedure standards
- On long journerys food from connecting flight locations is allowed, and the preparation of food as well as the cost will be the passenger's responsibility
- Located under the passenger's feet during flight
- Passengers with visual, hearing disability
- Passengers who need a wheelchair
If a visually impaired passenger is accompanied by a guide dog, the guide dog can be transported for free on Asiana flights.
- ID from certified institution at hand
- Dog must wear a harness
- Must follow the destination country or transfer country's quarantine procedure standards
- On long journerys food from connecting flight locations is allowed, and the preparation of food as well as the cost will be the passenger's responsibility
- Located under the passenger's feet during flight
