HELP CENTER

- When transferring at another airport, claim your baggage and check in at the airport of departure again.
- Asiana Airlines provides a service for passengers arriving at Gimpo Airport and departing from Incheon International Airport, jointly with Airport Limousine, so that passengers can directly move to Incheon International Airport without claiming their baggage.
Note:
- Passengers moving from the Gimpo Airport to Incheon International Airport via airport limousine
- Not applicable to passengers using international flights of other airlines
- The connection service is not available if you arrive after 18:00 at Gimpo Airport and request the connection service on the same day. The connection service is not available if you arrive after 18:00 at Gimpo Airport on the day and depart from Incheon International Airport before 0930L on the following day.
You may buy the limousine ticket from Gimpo Airport to Incheon International Airport by reporting to an airline staff at point of check-in. The baggage is transferred to international flights.

- Step 1: Arrival at the airport of the destination
- Step 2: Claim your baggage
- Step 3: Complete the customs check
- step 4: Carry your baggage, arrive at the arrivals area and complete the check-in procedure at the check-in counter for domestic flights

After receving your baggage at the first destination in the US, you will be subject to the customs check. After completing the customs check, carry your baggage to the Transit Desk, clear the X-Ray check again and use the baggage check-in service.

Yes, you can. However, you should ensure that your hand luggage is 7KG maximum.

Because you book the ticket with an agency, you should contact AloTrip or the airline to be guided for checking the ticket in the airline's website.
For check-in online, you can do this within 24 hours prior to the departure time.

Asiana Club members can check in online with the 'i Check-in Service.'

For international flights, Asiana Airlines recommends you present at the airport at least 2 hours before your flight.

Passengers traveling internationally should be at the gate 45 minutes before departure.

Asiana Airlines online check-in and boarding pass issuance is available from 48 hours to 1 hour prior to departure time. (Routes from/to the Americas: 24 hours to 1 hour before departure). You may assign/change your seating assignment and receive your boarding pass after check-in.

All flights start at the airport Check-in Counter and is the first step in departing from the airport. For check-in, a passenger must show their own passport, and all necessary documents required for their destination (Visa). After verification our staff will be pleased to allocate your seating, check in your baggage, and you will get a boarding pass and a baggage tag.

Documents Required for Check-in
- Passport (ID card)
- Visa (Countries Requiring Visas)
- E-Ticket or e-Ticket Certificate