HELP CENTER

Each passenger can bring 01 set of golf equipment.
On American routes: Transportation is free of charge when the baggage including golf equipment is no more than the free baggage allowance. 1 golf bag is free after the limits for free baggage weight has been met. An excess baggage charge per piece is applied to golf equipment beyond the set of free golf equipment allowed. When golf equipment exceeds 23kg, an excess baggage charge based on the weight is applied.

Snow / Water Skiing, Snowboarding and Surfboarding Equipment must be kept in its proper carrying containers.
Each passenger can bring one set of equipment:
- One set of skis, ski poles and ski boots
- One set of standard water skis
- One set of Slalom water skis
- One snowboard and a pair of boots
- One surfboard

Yes. Each passenger can bring:
- One set of wind surfing equipment consists of a board, a boom, a mast and a sail.
- One set of scuba equipment: An empty scuba tank, a respirator, a harness, a gauge and a mask.
- A bicycle: the handles must be fixed, pedals must be removed and the bicycle shall be properly packed. High-value bicycles should be packed with extra care to prevent damage. Motored bicycles with engines, motorcycles and jet skis are not allowed to be transported as checked baggage.
- Other Sports Equipment (Bowling, Archery and Fishing Equipment).

- When reaching Incheon International Airport (international flights) and transferring to domestic flights at Incheon International Airport
- When reaching the Incheon International Airport (international flights) and transferring to domestic flights at the Gimpo Airport
- When reaching the Gimpo Airport (international flights) and transferring to domestic flights at the Gimpo Airport
Note:
- Passengers reaching Korea on an international flight shall claim the baggage at the first destination in Korea and be subject to the customs check in accordance with the customs regulations of Korea.
- After completing the customs report, come to the arrivals area, and carry the baggage to the check-in desk for domestic flights.
- Passengers arriving at Incheon International Airport on an international flight and transferring to a flight to Busan shall claim the baggage in Busan, the final destination, and clear customs.

According to regulation of Asiana Airlines baggage, baggage of passengers will be transferred:
- When arriving at the Incheon International Airport (international flights) and transferring to domestic flights at the Incheon International Airport
- When arriving at the Incheon International Airport (domestic flights) and transferring to international flights at the Incheon International Airport
- When arriving at the Gimpo Airport (domestic flights) and transferring to international flights at the Gimpo Airport

- Connection from airports in the Americas to international flights
- Free baggage when traveling to the Americas via Japan
- When using low-cost airlines

LAX: Los Angeles / ICN: Incheon / OZ: Asiana Airlines / UA: United Airlines
1. ICN-LAX (Selected Carrier: UA / Operating Carrier: UA)
Following UA rules, 1 piece of baggage under 23kg (U.S Army: 4Pieces/under 32kg each)
2. LAX-ICN (Selected Carrier: UA / Operating Carrier: OZ)
Following UA rules, 1 piece of baggage under 23kg (U.S Army: same as left)
3. LAX-ICN (Selected Carrier: OZ / Operating Carrier: UA)
Following OZ rules, 2 pieces of baggage under 23kg each (U.S Army: same as left)

- For flights where Warsaw Convention is applied, the limit of the liability of Asiana Airlines for checked baggage is 250 France Gold Francs or the equivalent amount (approximately USD 20.00) per kg. The limit of the liability of Asiana Airlines for checked baggage is 1,131SDR per passenger if the Montreal Convention is applicable.
- The limit of the responsibility of Asiana Airlines based on the declared value when a passenger has reported a higher value and paid the valuation charge in advance.
- In the case of damaged baggage, passengers entitled to the delivery must complain to the carrier the in writing within 7 days from the date of delivery. If the baggage is lost or its delivery is delayed, passengers must report the fact to the airline in writing within 21 days from the date of check-in of the baggage.

The following cases may be excluded in the scope of compensation or may be included in the scope of restricted compensation in accordance with the provisions of transportation or the Montreal Convention.
- When the company has taken all reasonable measures to prevent damages, or it has been demonstrated that the company was not able to take necessary measures due to force majeure events
- When damages are the result of accidents or mistakes made by passengers
- Damage to baggage which is too heavy or is squeezed (including damage and loss of articles in the baggage)
- Damage to locks during the security check procedure and damage to films made during the x-ray check
- Minor scratches, wear, dents, cracks and stains etc. that are the result of normal baggage handling work
- Goods for which transportation as checked baggage is prohibited as follows, and which shall be transported as carry-on baggage
+ Fragile or perishable articles and musical instruments
+ Health-Related Medicines
+ Valuable personal electronic devices including laptops, cell phones, cameras, camcorders and MP3 players or data
+ Valuable goods including cash, jewelry, securities, contracts, documents including papers, passports, ID cards, keys, prototypes (samples) and antiques

Goods for which transportation as checked baggage is prohibited as follows, and which shall be transported as carry-on baggage
- Fragile or perishable articles and musical instruments
- Health-Related Medicines
- Valuable personal electronic devices including laptops, cell phones, cameras, camcorders and MP3 players or data
- Valuable goods including cash, jewelry, securities, contracts, documents including papers, passports, ID cards, keys, prototypes (samples) and antiques