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If you purchased BA tickets through a travel agency and haven't got your booking reference, as they are the "owner" of your reservation, you are advised to contact them directly obtain it. Although, if they put your Club membership number into it, it'll show in your list of reservations when you log into your account on ba.com.

If you haven't yet purchased tickets, our flight calculator will indicate you how many Avios and Tier Points you can earn from a flight you're planning.

Please note that if you upgrade a Reward flight at the airport on the day you travel, using cash to pay the upgrade amount, you are not able to earn Avios and Tier Points on that transaction.

Your Avios will remain in your account provided that you collect, spend, share or purchase at least one Avios every 36 months - if you leave it any longer than three years they will expire and be removed.

If you've lost your card, you can order a replacement online, here - you don't need to report it to us.

Please allow up to four weeks for it to arrive. However, if your Executive Club membership year expire in the next two months this facility might not be available and you may have to wait for your scheduled new card.

If your membership card was in your wallet or with other personal items that have been stolen and you are concerned that it could possibly lead to fraudulent activity on your account, please contact your Service Centre so they can add a note and arrange for a 'watch' on your Avios spend activity.

If you don’t remember your membership number/username, or can no longer enter the email address to which your Executive Club account is linked, please contact your local Executive Club Service Centre.

Babies up to 2 years old (24 months), are not required to have their own seat. They will be traveling on your laps. Lap baby can only be held by passengers who are at least 15 years of age.

Each adult is allowed to travel with one infant. If one adult is traveling with more than one infant younger 2 years old, each additional infant must have a seat.

Adult can reserve a seat for his/her infant if he/she has the proper child restraint device.

Yes, an infant up to 2 years old (24 months) is usually charged 10% of an adult fare plus taxes, even if the infant sit on the lap of another passenger for the flight. If customers would like their infant to sit in his/her own seat (they must be between 6 and 23 months), they will be charged the child fare. This cannot be booked online, so please contact the local British Airways office.

Yes, a child up to 2 years old (24 months) is usually charged 10% of an adult fare plus taxes, even if the child sit on the lap of another passenger for the flight. If customers would like their infant to sit in his/her own seat (they must be between 6 and 23 months), they will be charged the child fare. This cannot be booked online, so please contact the local British Airways office.

If customers are flying with an infant who reaches 2 years of age during their travel, customers must purchase a separate seat for them for any flights on and after their birthday.

The infant rate will be applied for the entire journey, regardless that a seat has been reserved for some flights.

Reservations should be made according to the age of the infant at the time of travel. You will need to contact British Airways so they can be certainly that your child has a seat after their 2nd birthday.

- You may use your own car type safety seat, which must meet the standards as below:
- The seat must be designed to be secured by means of a normal aircraft single lap strap and face the same direction as the passenger seat on which it is positioned.
- A purpose-designed children's car seat must have a 5-point restraining harness.
- The car seat is less than the dimensions of the aircraft sear.
- The maximum dimensions of the seat do not exceed 17.5x17.5 inches (45x45cm).

NOTE: Two part car seats, where there is the seat and a base are not suitable for use on aircraft seats.

- You may bring your own AmSafe System, which is an approved child restraint device, including an additional belt and shoulder harness that encircles the aircraft seat back and attaches to the passenger lap belt.
- It can be used for infants from 12 months to children of 3 years of age.
- The AmSafe System does not fit to use on First class or Club World sleeper seats, or World Traveler Plus seats.
- It cannot be used in the same row as the emergency exit or the row in front or behind the emergency exit.
- British Airways does not provide the AmSafe System, but you can bring your own with you.

Amenities for infant are different depending on aircrafts. When you're on the airplane page, look for the Infant Amenity Icon. If it is present, clicking on it will tell you what infant services are available on that airplane. If you do not see it, infant amenities are not provided on that aircraft. You can always contact British Airways for more details.

Lap children and infant seats are not allowed in Exit Rows.