HELP CENTER

- To find your upcoming flights, you can either log in as an Executive Club member, as a registered passenger or use your booking reference.
- When check-in opens for your next flight, tap the "Check in/Get boarding pass" button.
- If you have not processed the check-in, you will be announced to do so. Once you have checked in for your flight, the boarding pass will be downloaded to your phone.
- You can now access your boarding pass at any time even if you're not connected to the Internet.

You can check in online or on your mobile phone, from 24 hours and up to 1 hour, before your scheduled departure time.
To find out check-in times at the airport, go to Manage My Booking. Click on your flight number, then ‘check-in’ and then click on ‘other ways to check-in’.
For London airports check-in closes at:
- Heathrow - 45 mins before departure
- Gatwick - 45 mins before departure
- London City - 20 mins before departure
OpenSkies check-in desks, at Paris Orly, New York JFK and Newark, close 50 minutes prior to the scheduled flight departure time.
You need have your boarding pass before check-in closes or you are not allowed to get on boarding.

Screening of hand baggage can take longer than expected, so allow plenty of time to travel through the airport and arrive at the gate on time.

London Heathrow
If your flight departs from Terminal 3 or 5, you need to go through security at least 35 minutes before your scheduled departure time or you will miss your flight.

Travelling from the USA
Even if you have already checked in, you need to go to a check in desk to have your travel documents reviewed before you go through security.

Yes, you can check in 24 hours prior to your scheduled departure time from the UK and 23 hours prior to your scheduled departure time from the U.S.
NOTE: Only departures out of some airports allow you to print your own boarding pass, while others will require you to print it from an airport Kiosk.

- Check-in 1-24 hours prior to the scheduled departure time if traveling anywhere but to/from the U.S.
- Check-in 2-23 hours prior to the scheduled departure time for flights to/from the United States.
- You have booked your ticket directly with British Airways, or via a Travel Agent.
- You are not a special needs passenger (ie. Unaccompanied Minor).
Make sure you leave enough time at the airport to get through security, check your bags, etc.

Yes, but passengers will need to check in their bags at Fast Drop or Self Service Check-In Kiosk at the airport before the cut-off time.

Yes, when using Online Check-in you can select or change your seat. Everyone can select their preferred seat beginning 24-hours before departure. If you are a Bronze member, you can reserve your seat beginning 7 days before traveling (excluding Exit Row seats). If you are a Silver or Gold member, you can reserve your seat at time of booking.

By accessing ba2go.com on your mobile phone you can reserve seats and check in individuals, groups and families for departure or return flights. Once you have checked in, you can choose to:
- Pick up your boarding card from the airport (from a check-in kiosk or check-in desk)
- E-mail the boarding card for printing later or send it to a fax machine

As check-in times vary by airport, British Airways provides specifics by airport and destination on their website.

These are the absolute minimum connecting times between flights across all the terminals at London Heathrow. These apply when your connecting flights are reserved on one ticket and your baggage has been through-checked from your arriving flight to your departing one:

Connecting flights within Terminal 5 - please allow a minimum of 60 minutes (1 hour) between flights

Connecting flights between Terminal 5 and Terminal 4 - please allow a minimum 1 hour 45 minutes between flights

Connecting flights between Terminal 5 and Terminal 3 - please allow a minimum 1 hour 30 minutes between flights

Connecting flights between Terminal 5 and Terminal 2 - please allow a minimum 1 hour 30 minutes between flights