trustpilot

HELP CENTER

+ What can I get from British Airline if my baggage is delayed?

Mishandled baggage

In case of delayed baggage, BA will take responsibility for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs (approximately £1,000 or 1,230 EUR).
+ How will BA compensate in case of lost baggage?

Mishandled baggage

In case of lost baggage, British Airways is responsible for destruction, loss or damage to baggage up to 1,131 SDRs (approximately £1,000 or EUR 1,230). If it is checked baggage, it is partly the liability of BA even if not at fault, uncles the baggage was defective. In case, it is not checked baggage, BA is only liable if at fault.
+ What to do to make complaints on baggage problems on flights of BA Airlines?

Mishandled baggage

In case your baggage is damaged, delayed, lost or destroyed. You need to write and report the problem to the airline as soon as possible. If it is checked baggage, you need report to the airline in writing and complain within 07 days. And, in case of delay within 21 days, from the date on which the baggage was placed at your disposal.
+ Which cases can I check in for British Airways at the airport?

Check In

- Passengers need to process the check-in for BA flights at an airport or check in desk if they are travelling in a group of more than 9 people.
- If your child is travelling alone, or with an adult but on a separate booking, you will need to go to a check-in desk.
+ How does the London Gatwick early check-in service work?

Check In

If you're departing from London Gatwick North Terminal on a British Airways flight, that leaves before 15:15hrs, you are able to check in, collect your boarding pass and leave your baggage the day before the scheduled departure time. Of course you could also process the check-in on ba.com from 24 hours before your flight departure time and simply take your travel documents, passport and baggage to Gatwick the day before you fly.
+ What are the minimum connecting times for flights between London Heathrow and the other London airports operated by British Airways?

Check In

London Gatwick: a minimum of 3 hours between flights
London City: a minimum 3 hours and 30 minutes between flights
If you book a journey that involves changing airports, you will need to make your own way (at your own expense) between them.
+ When is early and overnight check-in time available at Edinburgh Airport?

Check In

Early check-in - British Airways check-in currently opens at 04:30, so you can check in for any flight that day and we'll keep your baggage in a secure area. This service will be available until 20:00.

Twilight check-in - Early check-in is also available for passengers who are travelling on a flight the next day, up to 09:30. If you would like to drop you bags off the night before, we'll be able to accept your bags from 16:00 until 20:00 the night prior to your travel.
+ Can I use British Airways check-in online to reserve seat?

Web check in

Yes. Passenger can use web check-in to reserve seat, and get a wider choice before check-in opens. Passengers can pay for extra baggage and get an online discount.
+ How many passengers can I check-in online once for BA flights?

Web check in

For up to nine people on the same booking you can check-in online. For ten or more people you will need to Check-in at a Kiosk in the airport.
+ What are benefits of British Airways web check-in?

Check In

- Reserve seats
- Check in for a group of less than 9 passengers
- Change seat
- Get e-boarding pass, or self-print boarding pass, or get boarding pass at check-in counter at the airport

CAN NOT FIND ANSWER? Ask your question today, we will reply you soonest



Download App X
Download App X