HELP CENTER

British Airways is unable to arrange for prepaid gifts such as bottles of champagne, celebration cakes, or boxes of chocolates to be presented to any of customers on board our aircraft. Additionally, due to the safety and security reasons, our airport staff aren't able to accept delivery of gifts to be presented to a customer when they check in or board a flight.

If you give a wrapped present to someone travelling, to open during their flight, please ensure that it is suitable to be taken through security (for example, liquids are not permitted in volumes greater than 100ml and must be packed within the customer's one clear plastic, sealable 'liquids' bag - no larger than 20cm x 20cm). Anything that is gift-wrapped will be subject to security checks, x-rays and unfortunately could be unwrapped for further inspection.

British Airways flights offer meals or snacks as standard, and on the longer international flights the airlines will provide a wide variety of special meals to meet for many tastes and requirements. But you're always free to bring your own food on board to enjoy during your flight. There are a few restrictions on what you are allowed to bring through security so please read the information below to avoid any disappointment at the airport.

Baggage allowances and policies can be different from the airlines — even if you book your flights via website ba.com. If your journey includes a flight with an airline other than BA, the policy for sporting goods and musical instruments may be different.

Yes. Yet, it applies to ink and toner cartridges for use in printers, photocopiers and fax machines, as the limitation is regulated by the UK Department for Transport and the US Government.

UK Department for Transport restrictions regulates that ink and toner cartridges must weigh less than 500g, they are not transported as hand baggage on board for all flights to/ from the UK.

US Government restrictions regulates that ink and toner cartridges must weighing less than 16oz (453 g), they are not carried as hand baggage or checked baggage on board for all flights to/ from the USA.

Each passenger can bring liquids in forms of gels, creams, pastes, and foods such as jams, sauces and jelly with a restricted amount, depending on regulations of the destination country. Yet, if traveling with infants, passenger can bring sterilized water in baby bottle, powdered formula milk and baby food on board. Also, passenger can bring a medical condition for the baby to use for the journey.

Other liquids must be packed in containers not exceeding 100ml per item and all items of liquid must be put in one transparent, transparent, re-sealable plastic bag of up to 20cm x 20cm (8in x 8in) which holds no more than one liter total. Items must fit comfortably inside the bag, so the bag can be completely closed, and must fit in your hand baggage.

Your traditional Skean Dhu (Sgian Dubh) knife is considered as a restricted item but is fine when packed carefully within your checked baggage.

Once you are through security you can buy duty-free liquids from airport shops and on board, provided that they have been sealed at the point of purchase into a security tamper evident bag with the receipt inside. You can take these items with you if you leave the airport and return later for your connecting flight, as long as they stay sealed within the security tamper evident bag with the receipt. However, you may be subject to further security checks if you are connecting flights later on in your journey.

You will need to check the arrangements for all the airports on your journey to be sure that anything you have in your hand baggage will be allowed through with you.

If passengers have allergies or diabetes, they don’t need advance medical clearance to travel on our flights, provided passengers’ condition is stable and they can take care of their own medication needs during their journey. Please just keep a letter from passengers’ doctor confirming the need to carry the syringes, needles and medication in the aircraft cabin.

We can offer all types of battery-powered wheelchairs. To help us prepare for the wheelchair, we ask that you should require service advance and follow some safety guidance before you travel.

British Airways have a no smoking policy on all aircrafts and in our airport lounges, even electronic cigarettes (e-cigarettes), as they emit a small amount of mist which can make it appear that a customer is actually smoking.

Passengers are advised that if they would normally expect to use an e-cigarette whilst travelling, that they investigate the use of nicotine patches or other methods to help them during journey.

Please be aware that some countries have totally banned the use of e-cigarettes. British Airways will not sell e-cigarettes when flying to these destinations, but please make sure that you check whether your destination allows e-cigarettes before bringing your own on your trip. British Airways cannot accept any liability for the loss of your e-cigarettes if taken to a country where they are banned.

Some countries have also banned the sale of e-cigarettes, but personal use is still permitted. The laws are being amended regularly, so please make sure that you thoroughly check the restrictions, if any, for the country you are travelling to.