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HELP CENTER
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Can I avail a hot meal on flight of 5J Airways, if I could not pre-order meal?
Special orders
Yes, passengers can avail their preferred meal during the flight. Passengers can purchase meals on board of all international flights.
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How many meals can I choose to avail on aircrafts of Cebu Pacific Air?
Special orders
There are many kinds of meal that passengers can pre-order for both short-haul and long-haul international flights.
For short-haul flights, passengers can order meals of Asian Style Beef Stew, Beef Teriyaki, Chicken Inasal, Thai Chicken Curry with Mangoes, Baked Macaroni, Szechuan Chicken Noodles, Grilled Chicken & Vegetable Sandwich and Oriental Chicken & Peach Sandwich.
For long-haul flights, passengers can order meals of First Service - Beef Pastel, Honey Glazed Chicken, Korean Sweet & Spicy Chicken, Thai Beef Red Curry; Second Service - Pasta Marinara, Vegetable Chap Chae, Grilled Chicken & Vegetable Sandwich and Oriental Chicken & Peach Sandwich.
For short-haul flights, passengers can order meals of Asian Style Beef Stew, Beef Teriyaki, Chicken Inasal, Thai Chicken Curry with Mangoes, Baked Macaroni, Szechuan Chicken Noodles, Grilled Chicken & Vegetable Sandwich and Oriental Chicken & Peach Sandwich.
For long-haul flights, passengers can order meals of First Service - Beef Pastel, Honey Glazed Chicken, Korean Sweet & Spicy Chicken, Thai Beef Red Curry; Second Service - Pasta Marinara, Vegetable Chap Chae, Grilled Chicken & Vegetable Sandwich and Oriental Chicken & Peach Sandwich.
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What is the Cebu Pacific service of shelf life?
Special orders
Meals once served, must be consumed immediately.
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Do I need to pay for baby bassinet use on Cebu Pacific flights?
Special orders
Passengers do not need to pay for baby bassinet free charge when they booked bulkhead seat before. The infant using the bassinet should weigh less than 11kg for safety reasons. The service is only available on the A330.
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Who can sit at exit row on flights of Cebu Pacific Air?
Special orders
Passengers of any following cases can be arrange to sit at exit row on aircraft of 5J:
- Passengers of at least 15 years old
- Passengers do not sit with an infant or a passenger below 15 years old
- Passengers do not travel with anyone needing assistance in case of an emergency
- Fit and able-bodied, and not have any permanent or temporary impairment
- Able to speak and understand English
- Able and willing to help the cabin crew in the unlikely event of an evacuation or emergency situation
- Passengers of at least 15 years old
- Passengers do not sit with an infant or a passenger below 15 years old
- Passengers do not travel with anyone needing assistance in case of an emergency
- Fit and able-bodied, and not have any permanent or temporary impairment
- Able to speak and understand English
- Able and willing to help the cabin crew in the unlikely event of an evacuation or emergency situation
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What are available seat options on Cebu Pacific and Cebgo flights?
Special orders
There are three available seat options on flights of 5J and Cebgo:
- Standard
- Standard Plus
- Preferred Seats
- Standard
- Standard Plus
- Preferred Seats
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Can I downgrade seat selection on flight of CEBU Pacific Air?
Special orders
Yes, however, if passengers downgrade the seat selection, the difference in payment will be spoiled.
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If flight was rebooked, can I book similar seat on the new flight of CEB?
Special orders
Seat fee will be moved to the new flight. A new seat assignment will be provided when passenger books. Passenger can choose the similar seat or make an upgrade.
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Does Cebu Pacific Airways provide free baby bassinets?
Special orders
- The use of baby bassinet is free of charge when bulkhead seats are pre-booked
- Infant must be no more than 11 kilograms for safety reason.
- Baby bassinet is available on A330 flights only
- Infant must be no more than 11 kilograms for safety reason.
- Baby bassinet is available on A330 flights only
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What happens to my seat on new flight of 5J if the flight was re-routed?
Special orders
If the flight was rerouted by passenger, seat fee will be forfeited, and passenger has to purchase and reserve a new seat. If the flight is rerouted by the airline, seat fee will be transferred to the new flight.
