HELP CENTER

No, you need to book via the Call Center or Ticket offices instead. Your child will be considered an Unaccompanied Minor if you book ticket for him/her separately online, and you will be charged the Unaccompanied Minor fee.

If booking at the official site of Cebu Pacific, customers may retrieve their booking online through Manage Booking. The booking status is displayed in their Itinerary Receipt. If booking at travel agents, customers will receive confirmation email.

Customers may retrieve their booking online through Manage Booking. They may print their Itinerary Receipt by clicking the “Print Itinerary Receipt” button on the top-right portion at the official site of Ceb. Otherwise, customers can print the Itinerary receipt sent via email from the travel agents.

Group booking is a group of passengers travelling together in one flight (same flight/itinerary). A group consists of at lest 15 passengers.

On the Select Flight page, the fare class is indicated above the fare rules.

Yes. However, customers may not avail of the Senior Citizen discount. If they want to avail of discount, please book via our Sales Offices.

If customers’ passport has expired, they still can book flights by enter their previous passport number and as soon as they need to get a new one.

No. Customers cannot use gift certificates to pay for online booking. They can use it to redeem via call center or via sales offices.

No. Customers cannot book additional ticket online in this case. Customers should contact the Call Center, ticket offices, or travel agents where they buy ticket to make a request. Their child will be considered an unaccompanied minor, and charged the UM fee if his ticket is separately booked online.

Group Fare Form shows the agreed and confirmed total number of passengers, passengers’ details, flight information, and other conditions (terms of payment, deadline of payment, flight restriction…). Once confirmation of group is done, the terms and conditions indicated in the Group Fare Form will apply. The form must be shown upon payment.