HELP CENTER

Yes. In flights to Edinburgh and Scotland, passengers traveling with cat/dog have to send an email to an animal travel agency in Scotland at least 48 hours before departure. Passengers need to show an ID card or valid certificate from the organization that trained or supplied the animal.

If passengers want to get hearing assistance on flights of AA, let an agent or flight attendant know, they can provide important flight updates, and open captioning for safety videos is available.

Passenger should announce AA agent or flight attendant about his situation to get help. Passengers should make a request during booking or at the airport if they need a courtesy wheelchair, arm assistance or directions.

Passengers can order special seating on airplane of AA to feel the most comfortable in some circumstances. Passengers should request when booking or contact American Airlines reservation for help. Cases that passengers can request special seating:
- Traveling with a safety assistance
- Not having ability to move over a fixed armrest
- Traveling with service animal
- Having fixed or immobilized leg
- Wishing extra space

To ensure the safety and comfort of all passengers on airplane, AA regulates that if the body of passengerextends more than 1 inch beyond the outermost edge of the armrest and he requests a seat belt extension, he will be able to order another seat. Passengers should make the reservation when booking.

Passengers should make sure that they book two adjacent seats.Passengers may be offered a seat in a higher class of service that may provide more space; in this case, they will be responsible for the fare difference.

Yes. AA allows qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during emergencies on board through our Voluntary Provisions of Emergency Service Program.

Yes. American Airlines is willing to provide passengers with special meals to meet their specific dietary, medical and religious demand. Passengers should order the service at least 24 hours before scheduled departure time.

AA provides services of special meals to all classes:
- First and Business Class on non-stop round-trip flights between New York Kennedy – Los Angeles, New York Kennedy – San Francisco, and Miami – Los Angeles.
- All classes to/from Europe and Asia.
- All class to/from Belo Horizonte, Brasilia, Porto Alegre, Recife, Rio de Janeiro, Salvador, Sao Paulo, Brazil; Asuncion, Paraguay; Buenos Aires, Argentina; Santiago, Chile, and Montevideo, Uruguay.

It is not difficult to request a special meal of Ameican Airlines. Passengers have to make sure that their flight serves special meals. Then, choose which meal they want and request.When arriving at the airport, passengers should tell the gate agent and flight attendant about special meals.

There are three main types of special meal provided by American:
- Religious meals: Kosher, Muslim, and Hindu
- Vegetarian meals: vegetarian
- Medical meals: diabetic, gluten-free
Kosher meals have to be requested 48 hours in advance in flights from Porto Alegre and Brazil.