HELP CENTER

No. Customers cannot combine Flying Blue Miles and SkyMiles. Because they are two different programs of different airlines. For more information about Air France’s partner Delta, please see their website at www.delta.com.

Customers can request a duplicate card of Flying Blue via the official site of Air France and KLM, or request via email or fax to the customer service center. Customers can also print their card using a special form on “Manage my account” page on the AIR FRANCE and KLM websites.

No, there is no waiting list for Flying Blue Award tickets. Because the number of Flying Blue Award tickets for each flight is limited, passenger has to confirm their booking immediately.

Customers join Flying Blue start with Ivory level, after flights their level miles will be increased. The next level will be determined as below:
- Silver level: After 15 flights (25,000 Level Miles or 30,000 for residents of France or Monaco)
- Gold level: After 30 flights (40,000 Level Miles or 60,000 for residents of France or Monaco)
- Platinum level: After 60 flights (70,000 Level Miles or 90,000 for residents of France or Monaco)

Yes. The Flying Blue loyalty program replaced Fréquence Plus in June 2005. Therefore, customers can use Flying Blue card to replace the Fréquence Plus card.

There are four types of membership: Ivory, Silver, Golf, and Platinum.Passenger starts with an Ivory membership, by taking regularlyAIR FRANCE and KLM flights, passenger can reach the Silver, Gold and Platinum tiers. Each card level brings more exclusive benefits to customers such as airport lounge access, additional baggage allowance, bonus Miles on every flight and more.

Classic Awards of Air France are also known as Award Miles. Customers with the awards can use to book flights to all destinations of Air France KLM. These awards can be used by customer or the person he chooses. Tickets of these flights are award tickets. Sometimes, these tickets can be used for round-trip flights.

Passengers who want to upgrade their Air France account to Flying Blue account must log in to their Air France account first, and then find “Become a Flying Blue member” and click on “Sign up for Flying Blue” link. Passengers must complete the corressponding form then. After that, passengers will receive a confirmation. Then, it’s time to star earning miles and getting benefits from Flying Blue.

As being a member of Flying Blue, passengers can use their membership to get award miles and award tickets.In addition, passengers can reserve online or know the award tickets available over the coming months.Air France has over 150 partners with whom customers can book a reward. Flying Blue Elite members can access to a number of flights. In case, passengers have to travel during busy period, they can use a Flex Award in exchange for twice the Award Miles of a Classic Award in the same cabin.

Customers can not transfer miles from their Flying Blue account to someone. Yet, for those owning AIR FRANCE KLM – AMERICAN EXPRESS card and sharing the same American Express account can receive miles.However, customers can buy Bonus Miles and give them to one or more people, though they are not yet members of Flying Blue.