HELP CENTER

Yes. Passengers can carry flowers on board. Yet, to avoid damage, passengers should take them into the cabin. And, there are some kinds of plants are not allowed in some country destinations.It is recommended to check customs rules in the country of destination.

Air France will allow to transport alcohol, if passengers use a transparent plastic bag with a maximum capacity of 1 liter to carry all alcohol containers. Such containers have the capacity exceeding 100ml will not be allowed to bring onboard.

Yes. However, passengers should bring a sufficient amount of baby bottles and food (including liquid food) for the entire trip. Also, if you want, the airline can provide a meal for baby on flight. The service must be requested at least 24 hours before departure.

According to the regulation of Air France, e-cigarettes are just allowed in hand baggage, and prohibited in checked baggage. Passengers are not permitted to use e-cigarettes on all flights.

- Blades and any sharp, blunt, metallic or non-metallic items
- Firearms
- Hunting and sport weapon cartridges and ammunition
- Perfume bottles over 100 ml
- Cosmetic aerosol containers over 100 ml

- Underwater diving flashlights (without battery and/or bulb)
- E-cigarettes and spare batteries for their use

If passengers do not receive their baggage after getting of the flight and coming to the baggage claim area at the airport, passengers should contact the airline as soon as possible. Air France will try their best to resolve this issue in the shortest possible timeframe. You can complete the online form, within 48 hours of your arrival.

To check the status of delayed baggage or other relevant information, passengers should enter their report reference number in the baggage section of Air France website. Or contact the airline for instruction and more details.

In terms of Air France mishandled baggage, when having any problem with baggage; passengers should come to the baggage claim room where there are always assistance teams providing passengers with all possible supports.You can also complete the online form within 48 hours of your arrival. Passengers should check the list of airports where they can declare the missing bag online, and then complete the declaration form. Please contact the airline for more details.

Air France has applied the terms of the Montreal Convention since 2004 to indemnify passengers against their lost baggage. The indemnity will not be applied to the weight of baggage.Air France's liability is limited to 1,100 € per passenger.