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+ What is TOKUBIN 3 Advanced Purchase Fare of Japan Airlines?

Ticket

Domestic TOKUBIN 3 Advanced Purchase Fare of Japan Airlines is applicable for specified TOKUBIN 3 flights booked and purchased up to 3 days before departure. Once the booking is completed; please confirm the date of the payment deadline online on the Completed Reservation page. In case of multi sector booking in one itinerary, the ticket purchase deadline will be set according to the departure date.

Booking is NOT permitted to change. Valid only for the specific flight booked. Pasengers can change the class of service for their booked flights; such changes must be made within the booking deadline. Please note that the ticket is also non transferable for an earlier flight or other JAL Group flights of the same sector at the departing airport on the day of departure. Also, please note that changing class is permitted only if the seat is available for the same fare type.

All tickets will be charged a Refund Charge of ¥430. If cancellations are made after ticket purchase, Cancellation Charge will be applied per ticket at the time of refund. Refund requirements must be made within 10 days from the booked flight's departure date.

The number of available seats is limited. For waitlisting, type A applies.

Advance booking for First Class is available. First Class seats may be availability and not be available on all flights. First Class is available with an additional charge.

Advance booking for Class J is available. Class J seats may be availability and not be available on all flights. Class J is available with an additional charge.
+ How about domestic TOKUBIN 7 Advanced Purchase Fare of Japan Airways?

Ticket

Domestic TOKUBIN 7 Advanced Purchase Fare of Japan Airlinesis applicable for specified TOKUBIN 7 flights booked and bought up to 7 days before departure date. Once the reservation is completed, please confirm the date of the payment deadline online on the Completed Reservation page. In case of multi sector booking in one itinerary, the ticket purchase deadline will be set according to the departure date.

Booking is NOT permitted to change. Valid only for the specific flight booked. Pasengers can change the class of service for their booked flights; such changes must be made within the booking deadline. Please note that the ticket is also non transferable for an earlier flight or other JAL Group flights of the same sector at the departing airport on the day of departure. Also, please note that changing class is permitted only if the seat is available for the same fare type.

All tickets will be charged a Refund Charge of ¥430. If cancellations are made after ticket purchase, Cancellation Charge will be applied per ticket at the time of refund. Refund requirements must be made within 10 days from the booked flight's departure date.

Advance booking for First Class is available. First Class seats may be availability and not be available on all flights. First Class is available with an additional charge.

Advance booking for Class J is available. Class J seats may be availability and not be available on all flights. Class J is available with an additional charge.
+ How many kinds of international of Japan Airlines airfares?

Ticket

JAL offers three types of international fare, including Dynamic Saver (economy class discounted fares of JAL international flight. Fares are classified into 6 levels, from types A to F. Combination of the lowest fare types will be provided at the time when you make booking.), Economy Class, and Business Class.
+ How can Dynamic Saver be the most cost-saving Japan Airlines tickets?

Ticket

The lowest fare types are automatically combined according to the availability at the time when you make booking. The fares for the outbound and return journeys are determined from the 6 fare levels, from Type A, the highest, to Type F, the lowest, based on the period and day of the week, routes and market conditions. By simply searching for "Economy Lowest" on the official website of JAL, flight combination of the lowest fares will be shown automatically.
+ Is seat selection eligible for Dynamic Saver JAL tickets?

Ticket

Just as other international route fares, passengers can select your preferable seat from the seat map at the time of your reservation. Another advantage is that your flight is confirmed at the time of your reservation, making it easier to plan your trip! In addition, you can reserve and purchase tickets through JAL website 24 hours everyday. No ticketing service fees will be charged.
+ How far in advance can I reserve and purchase the Dynamic Saver ticket of Japan Airways?

Ticket

Booking and payment can be made until 3 days prior to the departure day. Booking can be made until 3, 5 or 7 days before departure depending on the destination, so with Dynamic Saver there's no need to worry even your schedule isn't settled until the last minute.
+ How about Japan Airlines Economy Class?

Ticket

JAL makes simple and speeds your business travel needs with a large number of exclusive services and special fares!

• Fares suitable for Premium Economy passengers!
• Reserve your seat immediately prior to your departure!*
• Stay in your destination for up to 6 months at a time!
• Pay no surcharges if you change your outbound flight!
• Earn fully 100% of all miles you fly!
+ How about ticket validity as regulations of JAL Airline?

Ticket

- Fares that allow booking changes:
+ One-Way, Child Fare , Round-Trip, JAL Business KIPPU, Discount for the Disabled, Shareholder’s Saver Fare, Care Giver’s Saver, Special Transit, RAC Round-Trip: Please be noted that tickets for booked flights are only valid for the specified flights. Open tickets will remain valid for 90 days from either the date of issue or the following day.
+ Shuttle Round-Trip: Please be noted that tickets for booked flights are only valid for the specified flights. Open tickets will remain valid for 7 days from the scheduled departure date of the outbound flight specified at the time of purchase (inclusive).
- Fares that do not allow booking changes: TOKUBIN 1, TOKUBIN 3, TOKUBIN 7, TOKUBIN 21, SAKITOKU Type A, SAKITOKU Type B, Super SAKITOKU, Ultra SAKITOKU, JMB Companion, Transit Fare 7, Transit Fare 28. Please be advised that tickets are only valid for the specified flights.
+ How about domestic Senior Citizen Stand-By Fare of Japan Airline?

Ticket

Domestic Senior Citizen Stand-By Fare of Japan Airlines is for passengers between 65 years old and over. It is Available on stand-by basis only, when there is a seat available at the airport on the day of departure (booking not available). You will be able to check-in only if the seats are expected to be available.

One of the following documents must be showed when buying ticket and checking-in:
- A legal document with the date of birth (day, month and year)
- JALCARD (with credit card function)
- Senior Citizen Identification Card
- JAL Mileage Bank (JMB) Card (please register passenger information in advance.)

Passenger buys ticket at JAL Group city ticketing counter and domestic airport counter

One of the following documents must be presented when purchasing ticket and checking-in:
- A legal document including the date of birth (day, month and year)
- JALCARD (with credit card function)
- Senior Citizen Identification Card
- JAL Mileage Bank (JMB) Card (please register passenger information in advance.)

Because reservation is not applied for Senior Citizen Stand-By Fare, you cannot buy this ticket with a booked date and flight in advance.

Ticket is available for 90 days from the date of issue. All tickets will be incurred a Refund Charge of ¥430. Refund must be requested within 10 days after the ticket's expiration date. Class J is available with an additional charge.
+ How are Japan Airlines tickets refund and cancellation charged in domestic flights?

Refund/Cancellation

Refund charge: Refund Charge applicable for all tickets is ¥430 per flight ticket / flight voucher.

If you refund all itinerary at the same time for JAL Business KIPPU, Shuttle Round-Trip Fare, Special Transit Fare, Transit Fare 7 and Transit Fare 28, and continuous itinerary on RAC flights, passengers will be charged ¥430. Please note that refund charge will not apply to the refund of First Class and Class J surcharge only.

Cancelation charge: Charges vary by fare, route, time and date of cancellation. For more information about your case, please contact us.

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