HELP CENTER

- Various countries have restricted what liquids, aerosols and gels a passenger may have in his/ her hand baggage in compliance with new regulations issued by the International Civil Aviation Organization (ICAO). Some countries have imposed these restrictions on both arrival and departure flights. This may affect your ability to carry duty-free purchases onboard the aircraft. Passengers are advised to check with duty free personnel before making their purchases.

- Security Measures for Passenger Hand Baggage from the Taiwan Civil Aeronautic Administration. For a passenger who transits/transfer in Taiwan Taoyuan International Airport or Kaohsiung International airport (include connecting flight to Kaohsiung). and duty -free liquids, aerosols or gels purchased before transit/transfer in Taiwan might be confiscated at the security check point.

Valuables and important personal effects
We will not take liability for any loss of, damage to, or delay in the delivery of the following personal belongings in your checked baggage:

1. Paintings, artwork, antiques, money, securities, optics, timepieces, natural fur products
2. Jewelry, precious metals/stones, silverware, collectibles, heirlooms and other irreplaceable items
3. Photographic/audio/video equipment and related items, mobile phone and other communication equipment
4. Computer hardware/software and electronic components/equipment, and business equipment
5. Spirits, keys, medicines, drugs, orthotics (surgical supports)
6. Manuscripts, blueprints, photographs, publications, negotiable papers, business/personal documents
7. Business samples, commercial goods
8. Passports and other identification documents
9. Other similar valuables or commercial effects
Value Declaration

Under the Conditions of Carriage, the limits of our responsibility for checked baggage is a maximum of USD 20.00/ kilogram or USD 9.07/ pound, unless a higher value is declared in advance and passenger has paid an excess value charge. Excess valuation may be declared on certain types of articles.

When you would like to declare a higher value of your checked baggage. You will have to pay US$1.00 for each additional US$100.00 declared. We will not be responsible for any declared value that is higher than US$2,500/ passenger. In addition, we have the right to refuse your declaration of valuables and important personal effects.

Please note that Excess Value Declaration is limited to China Airlines on-line checked baggage only. Value declarations for carry-on baggage shall not be accepted.

• Most baggage delivered late is caused by missed connections at transfer points. In such cases, the baggage will be delivered to your final destination in the next flight, and will be returned to you as soon as possible.

• If your checked baggage is lost, delivered late or damaged, please report to our local airport office or ground handling agent at once upon arrival, and we will help you complete a Property Irregularity Report which help to locate your baggage promptly and provide relevant service.

• Damaged baggage should be reported and checked at the airport immediately upon arrival. If you are unable to make a report before you leave the airport, you may submit your claim in writing to the local airport office within 07 days. Please note that China Airlines is not responsible for minor damage to your checked-in baggage.

• If the contents of your checked bag are missing, it should be reported at the airport immediately upon arrival. Pilferage that was not reported at the time of arrival can still be reported to local airport office within 07 days. Any complain failing to arrive within the time-limits and not in writing form shall not be considered to process.

• If your journey is operated by more than one carrier, please follow the practice of International Air Transport Association (IATA) and contact the last carrier of your trip for any late delivery, damage, or missing baggage problems.

Liability Release Notice for Checked Baggage
China Airlines would like to ensure you that we will make every possible effort to take care of our passengers’checked baggage. However, it is impossible to avoid certain minor damages because of reasons beyond our control. Therefore, China Airlines is not responsible for the following minor damages, which are beyond our control.

• Extended handles or locks
• Minor dents in the frame or shell
• Baggage zippers or security straps
• Abrasion or attrition of the baggage
• Baggage wheels or edges
• Concealed damage

China Airlines are not responsible for loss, damage or delayed delivery of items and other personal belongings, as follows:
• Over-sized or Over-packed Heavy Weight Baggage
• Content damage due to inadequate packing of baggage
• Fragile or perishable items included in the Checked Baggage
• Valuables and important personal effects in the Checked Baggage

LOSS
If your baggage is not found after five to seven days, the airline will send you a " Baggage Inventory Form" to fill out, This form will help us trace your baggage and process any related compensation. Please complete and return the form to China Airlines within 21 days to maintain your claim rights.

According to the Warsaw Convention, the limits of China Airlines’s liability for loss of checked baggage is US$20.00 per kilogram (2.2 lb), unless a higher value has been declared in advance and excess value charges have been paid.

DAMAGE
The airline has contracted baggage repair services companies at major airports. These services offer door-to-door delivery of repaired or replacement baggage. China Airlines is responsible for suitable repair or replacement costs. If the baggage is beyond repair, compensation will be applied on the basis of its price, deducting for its depreciation.

CABIN BAGGAGE
China Airlines is not liable for any loss or damage to cabin (unchecked) baggage, unless such loss or damage is caused by our negligence. Under such a circumstance, the limits of responsibility for China Airlines is to US$400 per customer.

For all classes, each cabin bag may not be bigger than 56x36x23cm (22x14x9 in.) in size or 7kg in weight. The cabin baggage is permitted in the aircraft cabin only if it can be safely stowed under the seat or in the overhead bin.

For your convenience, a Baggage Test Unit is available at either the check-in counter or boarding lounge to help you determine whether your cabin bag satisfies these requirements. For cabin safety reasons, if your cabin baggage is overweight or oversized, it will be checked and carried in the cargo hold, and excess baggage charges will be collected if the cabin baggage exceeds your free checked baggage allowance.

- First Class can carry two pieces of carry-on baggage with 7kg each piece. First piece: Carry-on baggage is not larger than 56x36x23cm (22x14x9 in). Second piece: One piece of carry-on baggage (not bigger than 56x36x23cm, 22x14x9 in.) or one piece of garment baggage (thickness is limited to 20cm after folding).

- Business Class can carry 2 pieces of carry-on baggage with 7kg each piece. First piece: Cabin baggage (not bigger than 56x36x23cm, 22x14x9 in.). Second piece: Garment baggage (thickness is limited to 20cm after folding).

- Premium Economy Class and Economy Class can carry 1 piece of carry-on baggage with 7kg. One piece of carry-on baggage is not larger than 56x36x23cm, 22x14x9 in).

In addition to your free hand baggage allowance, the following carry-on items can be taken on the flight freely:
• Handbag or lady's purse
• Overcoat, wrap or blanket
• Small camera and/or pair of binoculars
• A reasonable number of duty-free items
• Umbrella
• Laptop computer
• Infant's napkins, feeding bottle and food for consumption in flight
• A reasonable amount of reading material
• Food for consumption during the flight contained in disposable packaging

The following special articles can be stored in cabin provided that cabin storage is available in the overhead compartment or cloakroom:
• Canes/ Crutches
• Assistant devices
• Prosthetic Devices/Braces
• Medicine/Medical Equipment or Supplies
• Child Safety Seat
• Private Baby Bassinets, Strollers
• For the aviation safety, all sharp items must be carried in checked baggage. This includes knives of any sort, metal nail files, scissors, tweezers, and so on. If any of these items are found in your carry-on luggage, they will be delivered late, confiscated or held by security,. China Airlines will not take any liability for confiscated items.

- With a bulky/ valuable/ fragile item cannot be carried as checked baggage, you have the option of buying a ticket and storing that article in a certain passenger seat with a physical bulkhead or divider in front of or behind the compartment.

- Bookings for Block Seat Cabin Baggage should be requested at least 48 hours before the scheduled departure time.

- Please note that the ground agents should put a baggage tag on your Block Seat Cabin Baggage during check-in and arrange you to board the aircraft first and get off the aircraft last upon arrival.

- If your Block Seat Cabin Baggage is overweight or oversized, it will be checked and carried in the cargo hold or refused carriage.

- Limited Dimension for bulky/ valuable/ fragile items: The package size of a block seat cabin baggage must be within the space limitation of seat (or floor) of the aircraft. Due to arragement may be different from aircraft types, please contact us at least 48 hours prior to flight departure for arrangement. Weight is not more than 75kg.

- Other restrictions apply to Block Seat Cabin Baggage, as follows:
• Must be packed in a container (the container can not be made of glass) or covered in a manner to avoid injury to other passengers
• Only one properly packed baggage is allowed in one passenger seat. In case the width of your Block Seat Cabin Baggage exceed that of one seat, you may buy 2 seats (in economy class only) for your baggage (the weight is still limited to 75kg for each bag after packing)
• Must be properly secured by a seat belt to avoid shifting during flight
• Must not restrict access to, or use of, any emergency or regular exits or cabin aisles
• Must not obscure any passenger's view of seat belt, no smoking or exit signs
• Must not contain dangerous goods
• Must be secured in a seat in the same cabin as the owner and preferably next to the owner
• The seat selected for the Block Seat Cabin Baggage cannot be changed during flight.

For the safety of our passengers, cabin crew, and plane, the following articles are strictly prohibited.

Please ensure that you do not carry any article specified in this list in your cabin or checked baggage:

• Explosives, munitions, fireworks, and flares
• Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics
• Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, scuba diving cylinders, lighter fuels, or refills
• Oxidizing substances such as bleaching powder and peroxides
• Flammable liquids such as paints and adhesives
• Flammable solids such as safety matches and articles that are easily ignited
• Disabling devices such as mace or pepper sprays, with irritant properties
• Poisons such as arsenic, cyanide, or insecticide
• Radioactive materials
• Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries
• Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials

Lighters (butane, absorbed fuel, electric, battery-powered, and novelty lighters) cannot be carried on the person, or in the carry-on or checked baggage. This ruling by the Transportation Security Administration (TSA) applies to all passengers arriving into or departing from the United States.

CAA has revised the draft regulations to incorporate spare lithium batteries used in consumer electronic products as a Dangerous Goods Item in compliance with the IATA regulations on carrying lithium batteries on aircraft. Regulations on the carrying of lithium batteries (including lithium or lithium ion cells or batteries) on aircraft:

• Permitted to carry on or check-in the cells or batteries without agreement from the airline: In compliance with the maximum 100 Watt-hour specifications (or lithium metal, lithium ion cells or batteries with a lithium content of not more than 2g): spare lithium batteries may only be placed in the carry-on baggage. The batteries shall be individually protected to prevent short circuit upon contact with positive or negative terminals, coins, keys or other metals;

• Cells or batteries secured inside mobile phone, camera or other electronic devices with its positive and negative terminals covered and protected by the casing, may be placed in carry-on or checked-in baggage.

• Carry on cells or batteries that require permission by the airline: lithium cell or battery with a Watt-hour rating exceeding 100 Wh but less than 160 Watt-hour.

• The lithium cell or battery used in typical camera, mobile phone or notebook are of reasonable capacity, however the capacity of spare lithium cell or battery used in some devices (large electronic devices such as the professional camera used by television channels) exceeds 100 Watt-hour.

• The conversion method: Some lithium cells or batteries on the market are labeled with Watt-hour (Wh) information, but the majority is labeled with Voltage (V) and milli-Amps-hour (mAh) information. Watt hours (Wh) are determined: Voltage (V) x milli-Amps-hour(mAh) / 1000 = xxWatt-hour(Wh).

For example: The battery of a mobile phone is labeled: 3.7 V, 1020 mAh;
Conversion: 3.7 V x 1020 mAh / 1000 = 3.774 Wh