HELP CENTER

Pasengers must request a Refund application during the ticket validity, within 10 days after the expiration date or within 10 days from the booked flight's departure date for non-flexible fares. Refund application also must be made as well as for delays and cancellations due to bad weather conditions.

The Passenger Facility Charge will be refunded in the full amount if a ticket is refunded.
If a passenger is not able to fly due to illness, the ticket is refundable without a cancellation and refund charge, provided that passenger can submit a valid medical documentation.

Some fares cannot be refunded once the flight has departed or the ticket is partially used.

To receive a refund, show the ticket or the authentication code (the JMB membership number, reservation number, or credit card number you used to buy the ticket) within the effective refundable period.

Domestic TOKUBIN 21 Advanced Purchase Fare of Japan Airlinesis applicable for specified TOKUBIN 21 flights booked and purchased up to 21 days prior to departure. There is blackout periods.

United Airlines always tries to provide convenient and comfortable service to all customers. Passengers travel with essential medications should place them in a carry-on bag that can be placed beneath the seat in front of the customer to use when needed.

United requires 48 hours advance notice and an hour in addition to the published airport check-in processing time of your originating airport if you:

• Need onboard medical oxygen in flight (available on flights between Guam (GUM) and Tokyo (NRT) and flights between Guam (GUM) and Honolulu (HNL)
• Will be using FAA-approved respirator, ventilator, continuous positive airway pressure (CPAP) machine or personal oxygen concentrator (POC) (United does not provide POCs)
• Require disassembly and/or packaging of a wheelchair battery
• Will be transporting an electric wheelchair on an aircraft with fewer than 60 seats
• Are traveling with a group of ten (10) or more people with disabilities
• Plan to travel with an emotional support or psychiatric service animal in cabin
Special meals require a minimum of 24 hours advance notice, however we appreciate as much advance notice as possible.

If you have a medical condition, you should call the airlines to know more details.

Check-in closes a certain amount of time before departure, and this timing varies by airport and by domestic versus international flights.

Certain seats are made available to persons with a disability if the request is made at least 24 hours in advance of the scheduled flight. Possible accommodations may include:
- An aisle chair
- A seat in a row with a movable aisle armrest
- Any other seat that provides greater legroom than other seats on the side of the aisle that best accommodates a disability
- Adjoining seats

United Airlines provides wheelchair equipment such as Airport wheelchairs, Aisle wheelchairs, Onboard wheelchairs, Accessible boarding, and Electric cart (e-cart) service. Passengers should contact the airline or the booking agent to order the services as soon as possible.

United have a wide ranges of assistance at the airport such as: Flight information display systems (boarding announcements and flight irregularities), Telecommunication device for the deaf, Security screening, and other Airport facilities.

Customers may carry on board and use their own portable oxygen concentrators for all flight segments, except flights between Guam and Tokyo Narita and flights between Guam and Honolulu. The airline may request documentation from a licensed medical physician.

Liquid oxygen is prohibited on United plane, unless it can be verified that the liquid oxygen unit is empty by way of a gauge or color indicator. An empty unit can be transported so long as the valve remains open for the duration of the flight.

Advance planning is required to make oxygen arrangements when traveling. United accepts requests for in-flight therapeutic oxygen anytime after the reservation is made at least 48 hours prior to flights. Contact the airline for further detailed information.

Yes. The personal safety assistant will help a disabled passenger exiting the aircraft in case of an emergency or to establish communication for the required safety briefing. The personal safety assistant can also assist with the medical, feeding and lavatory needs.

A disabled passenger can order the service, if they:
• Are unable to understand and respond to safety instructions from the flight crew, including the safety briefing
• Have both severe hearing and severe vision impairments and cannot establish some means of communication with our personnel
• Are unable to physically assist in their evacuation of the aircraft
• Must saty on a stretcher or in incubator (for United Micronesia-flights only)

Portable electronic personal ventilators, respirators and continuous positive airway pressure (CPAP) machines may be carried and used on board United flights if it can be verified by a manufacturers’ label or otherwise that the units meet applicable FAA requirements. A forty-eight (48) hour minimum advance notification is required for customers using a ventilator, respirator or CPAP machine on board.

Yes. Any woman are having pregnancy for 8 months will be allowed to travel on a United flight without medical documentation. A woman traveling during her ninth month of pregnancy must have the original and two copies of an obstetrician’s certificate, which must be issued within three days (72 hours) prior to the departure. Geting the certificate within one day of flight departure is the best way.