HELP CENTER

For unaccompanied children (from 5 to under 15 years old, not traveling with an adult from above 18 years old as parent/guardian/authorized person), MH Airlines will provide services of accompanying staff. Passengers should contact the airline for further information.

At the waiting lounge, children will be served with refreshment. If they are unaccompanied children, they are accompanied by the airport staff to the boarding gate and hand them over the staff in flight crew. At the arrival point, unaccompanied children will be taken to area of immigration and lugguage, and then handed over the guardian. The service should be request when booking.

At the airport, families traveling with children will receive boarding priority. Parents will have more time to arrange their baggage to ensure children to have a comfortable seat and do not have to worry about annoying other passengers while boarding.

To provide passengers as children, in-flight services of MH Airlines are diverse with modern system of audio and video. Children can freely enjoy their favorite movies, cartoons, and interesting games.

If passengers are traveling in flights with meal services, their children will be served with nutrious meals suitable to those from 2-12 years old. To order meals, please contact the airline at least 24 hours in advance.

At some airports, Malaysia Airlines has a play room for children where there are a television, DVD player, tables, chairs, toys, comics, and color books.

Travel by air is not recommended in the following cases:

- Infants less than two days old.

- Women: over 32 weeks of pregnancy for those with multiple pregnancies (e.g. twins), over 35 weeks of pregnancy for international flights, over 36 weeks of pregnancy for domestic sectors, and those who are in seven days after delivery.

- People who are suffered from: angina pectoris or chest pain at rest; serious or acute infectious disease; decompression sickness after diving, increased intracranial pressure due to haemorrhage, trauma or infection, infections of the sinuses or infections of the ear and nose, particularly if the Eustachian tube is blocked; skull fracture, if the sinuses are involved; recent myocardial infarction and stroke (time period depending on severity of illness and duration of travel); recent surgery or injury where trapped air or gas may be present, especially abdominal trauma and gastrointestinal surgery, cranio-facial and ocular injuries, brain operations, eye operations and penetrating injuries of the eyeball; severe chronic respiratory disease, breathlessness at rest, or unresolved pneumothorax; psychotic illness, except when fully controlled with medication.

You should read our Conditions of Carriage for further information.

Your Carry-on Baggage must:
- Fit under the seat in front of you or in an overhead locker (musical instruments must be put in an overhead locker. See the Musical Instruments information carefully)
- Not exceed the Carry-on Baggage allowances; and
- Not contain any dangerous goods/items unless allowed for carriage.

If your Carry-on baggage meets the above requirements, but Qantas feels that it is not safe for your baggage to be brought as Carry-on Baggage, Qantas may require you to check it in.

Current Qantas and Qantas Link Carry-on Baggage allowances for adults and children (except infants) are as follows.

US Flights only: there is no limit on the number of pieces of Mobility Equipment allowed to be carried for passengers with a disability and it does not count toward the carry - on baggage allowance.

For route: Australian Domestic (except Dash 8 services and flights to/from Olympic Dam): Piece allowance & dimensions with all classes: 2 x 105cm (41in) bags or 1 x 105cm (41in) bag plus 1 x 185cm (73in) non rigid garment bag or 1 x 115cm (45in) bag. The weight allowance is 7kg (15lb) per piece.

For route: Dash 8 services: Piece allowance & dimensions: 1 x 105cm (41in) bag and the total weight allowance is 7kg (15lb).

For route: Olympic Dam: Piece allowance & dimensions: 1 x 105cm (41in) bag and the total weight allowance is 4kg (9lb). (Note: due to capacity constraints, if transferring to/from an International service, the 4kg Carry-on Baggage limit applies, regardless of your International Carry-on Allowance. Any excess may need to be carried in the hold)
For route: All international

First/Business/Premium Economy Classes: 2 pieces with dimensions 115cm (45in) bags or 1 piece with dimensions 115cm (45in) bag plus 1 piece with dimensions x 185cm (73in) non rigid garment bag. Weight allowance is 7kg (15lb).

Economy class: 1 piece with dimension 115cm (45in) bag or 1 piece with dimension 185cm (73in) non rigid garment bag. Weight allowance is 7kg (15lb).

Total dimensions are measured by adding together the length, height and depth of the bag.

In addition to your carry-on baggage allowance, you may also carry on board one small personal item such as a handbag, laptop computer*, overcoat, small camera, a reasonable amount of reading material or a small amount of duty free goods (where permitted).

For a laptop computer to be considered a personal item it must be carried in a slim bag. Laptops carried in large laptop bags will be counted as part of your carry-on baggage allowance

Children: Carry-on Baggage allowances are the same for adults.

Infants: There is no Carry-on Baggage allowance for infants. However, food and nappies requested for infants during the flight may be brought in addition to the accompanying adult's Carry-on Baggage allowance.

A musical instrument in its hard-shell case which has a weight no more than 7kgs and is not over maximum dimensions for musical instruments set out above can be carried as Carry-on Baggage and must be put in the overhead locker.

If its total linear dimensions are 105cm (41in) or less, then it will be equal to a 105cm (41in) bag in the Carry-on Baggage Table. If its total linear dimensions are between 105cm (41in) and 130cm (51in) then it will be taken as equal to a 115cm (45in) bag in the Carry-on Baggage Table.

Please measure your musical instrument prior to going to the airport. A small musical instrument, for example most violins, always fit within the musical instrument allowance. Larger musical instruments, for example most guitars, do not fit within the musical instrument allowance as detailed above. You must check in your larger musical instruments, alternatively you can buy an extra seat and transport as a Bulky item.

It is recommended to arrive early to board your flight to make sure you can put your musical instrument safely in an overhead locker. All baggage is subject to security point screening.

A bulky item can be brought in the cabin (except on Dash 8 services and flights to/from Olympic Dam) provided that meets the following requirements:
- its weight is no more than 7kgs;
- its total dimensions do not exceed those set out in the table below;
- You buy an extra seat;
- The item has a restraining point (handle) to permit it to be secured in a safe way; and
- You notify us at the time of booking that the seat is for a bulky item.
It is advisable to make a request by calling Contact Centre on 13 13 13 within Australia for more information. If Outside Australia, please contact your local Qantas Office.

Examples of bulky items: diplomatic or courier bags, larger musical instrument (eg. cello), an artwork or piece of technical equipment.

Maximum dimensions of a Bulky Item that can be transported when you buy an additional seat:
- First class: 74cm (29in) + 51cm (20in) + 53cm (20.8in) = 178cm(69.8in)
- Business class: 71cm (28in) + 50cm (19.5in) + 48cm (19in) = 169cm(66.5in)
- Economy class: 71cm (28in) + 43cm (17in) + 44cm (17.5in) = 158cm(62in)

Larger dimensions may be considered and would require engineering approvals, contact 131313 to request.

On itineraries from an international terminal (including domestic itineraries), liquids, aerosols and gels (LAGs) such as toiletries are requested to be 100mls or less and must be displayed within a clear resealable plastic bag and screened at the screening checkpoint.

Connecting passengers at international airports in Australia (Adelaide, Brisbane, Cairns, Darwin, Gold Coast, Melbourne, Perth and Sydney) are allowed to take duty free LAGs purchases onboard their next international flight after they have been clarified at the screening checkpoint within the airport.

Duty free LAGs need to have been bought at an airport retail outlet or onboard an inbound international flight and must be comprised within secure, tamper-evident bags (STEBs) and accompanied by a proof of purchase receipt. Passengers should note that despite passing through Australian transit screening points, such LAGs items may be confiscated at other overseas airport transit screening points. For more information visit the Travel SECURE website.

Passengers flying to the United States with a connecting flight will be allowed to bring liquids in excess of 100ml in their hand baggage, provided they were bought in duty-free shops and placed in STEBs. Liquids that cannot be made a screen and made a clear will not be permitted to remain in a passenger's hand baggage. This may consist of liquids in opaque, ceramic, or metallic bottles, or other containers that cannot be effectively scanned.

If you need to carry a hypodermic needle, you will be required to make a declaration at the airport screening point.

If you see your baggage exceed free checked baggage allowance of the Qantas, you can pre-purchase Additional Baggage Allowance online at official website for lower fares than at the airport. Qantas Frequent Flyers can pay using points. You note the following information about additional baggage on flights:
- Available on Qantas operated flights only
- Excess baggage charges will be applicable at the airport for any baggage in excess of your baggage allowance
- Heavy charge will be applicable at the airport if your baggage allowance is 23kg per piece and any piece exceeds that weight.
- No single item of checked baggage may exceed 32kg.
- You can pre-purchase extra baggage multiple times up to 100kgs or 5 pieces and must be bought before beginning your journey.