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+ How many steps to buy Pre-Purchased QAN Airlines Additional Baggage Allowance?

Excess baggage

To pre-purchase Additional Baggage Allowance, follow some simple steps as follows:

1. Login to Manage Your Booking from directly after reserving up to 3 hours prior to the scheduled departure of the next Qantas operated flight on your itinerary and before check-in.
2. Select the Additional Baggage icon.
3. Process to pay for Additional Baggage Allowance by using credit card or debit card or redeeming Qantas Points. You need to be logged in to your Frequent Flyer account to buy with your points.
4. Take a copy of your e-mail receipt to show at the airport as proof of purchase. A print out of your Manage Your Booking page will not be accepted.

Note that Qantas flights with a "QF" flight number. Additional Baggage Allowance is unavailable for flights operated by another airline (such as codeshare or interline flights) or if you are making a connection to/from a flight operated by another carrier within 24 hours of your Qantas operated flight. The additional baggage fares of the operating airline are applicable in these instances.
+ What can Qantas airline Additional Baggage Allowance be purchased on domestic within Australia?

Excess baggage

Additional Baggage Allowance may be purchased on a piece basis.
A maximum of five additional baggage pieces may be bought in advance per flight. A maximum weight is also applicable for each additional piece, which is determined by your following membership status:

- Non-Frequent Flyers and Bronze flying in Economy Class - 23kg per piece.
- If your bag is over this weight (up to 32kg) a Heavy Charge will be applicable at the airport.
- Platinum, Gold, Silver Frequent Flyers and Qantas Club members flying in Economy Class - 32kg per piece.
- All passengers travelling in Business Class - 32kg per piece.
- Additional baggage brought over the pre-purchased allowance will be applicable to Airport Excess Baggage Charges at the airport, regardless of Frequent Flyer status.

Airport Excess Baggage Charges and/or Heavy Charges will be applicable at the airport for any pieces in excess of your checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.
+ What can Qantas additional baggage be purchased on International - other than The Americas?

Excess baggage

Additional Baggage Allowance can be bought for additional allowances of 5kg, 10kg, 15kg, 25kg or 35kg per flight.

Airport Excess Baggage Charges will be applicable at the airport if the whole checked bag weight is over your checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.

Exception: For some Travel Agent Bookings where we cannot know if your ticket has been issued in weight or piece, Additional Baggage will be available by weight.
+ What can QAN baggage allowance be purchased on International - The Americas?

Excess baggage

A maximum of five additional pieces may be bought in advance per flight. A maximum weight is also applicable for each additional piece, which is specified by your class of travel and Frequent Flyer status as follows:

Non-Frequent Flyers, Bronze, Qantas Club, Silver and Gold Frequent Flyer members flying in Economy and Premium Economy class can bring 23kg per piece. If your bag exceeds this weight (up to 32kg), a Heavy Charge will be applicable at the airport.

Platinum Frequent Flyers flying in Economy and Premium Economy class - 32kg per piece.

All customers flying in Business and First class - 32kg per piece.

Airport Excess Baggage Charges and/or Heavy Charges will be applicable at the airport for any pieces in excess of your checked baggage allowance and pre-purchased additional allowance, regardless of Frequent Flyer status.
+ How are Pre-Purchased Qantas Airways additional baggage allowance charges?

Excess baggage

For Domestic within Australia: AUD $30 per piece and Qantas Points 4,000 per piece.
International - other than the Americas:
- International - between Australia and New Zealand, New Caledonia & Papua New Guinea: AUD $70 for each 5kg and Qantas Points 9,000 for each 5kg.
- International - between Australia and Asia: AUD $122 for each 5kg and Qantas Points 16,000 for each 5kg.
- International - between Dubai and London: AUD $140 for each 5kg and Qantas Points 18,000 for each 5kg.
- International - between Australia and Dubai: AUD $192 for each 5kg and Qantas Points 25,000 for each 5kg.
- International - between Australia and South Africa, and Europe: AUD $280 for each 5kg and 36,000 for each 5kg Qantas Points.

Exception: For some Travel Agent Bookings where we cannot make out if your ticket has been issued in weight or piece, Additional Baggage will be available by weight.

For international - The Americas:
- International - between Australia and The Americas: AUD $123 per piece and Qantas Points 16,000 per piece.
+ How are Airport Excess Baggage and Heavy Charges of Qantas Airlines?

Excess baggage

Excess Baggage Charges will be applicable at the airport for any baggage exceeding your Checked Baggage Allowance. The Excess Baggage Charges listed below are for flights operated by Qantas with a "QF" flight number and vary depending on the destination. The carriage of baggage in excess of the Checked Baggage Allowance is depending to space being available.

Where Excess Baggage Charges are charged per piece rather than by weight, a Heavy Charge will be also applicable at the airport for any single piece of baggage exceeding the weight determined in your Checked Baggage Allowance. No single item of checked baggage may be over 32kg.

For travel within Australia: Australia Domestic (including QantasLink) +:
- AUD$40 for the first extra piece
- AUD$60 for the second and subsequent extra pieces
- AUD$30 Heavy Charge for each piece weighing over 23kg

For International Travel - other than The Americas:

International - between Australia and New Zealand, New Caledonia & Papua New Guinea: $20 for each excess kg (AUD).
- International - between Australia and Asia: $35 for each excess kg (AUD).
- International - between Dubai and London: $40 for each excess kg (AUD).
- International - between Australia and Dubai: $55 for each excess kg (AUD).
- International - between Australia and South Africa, and Europe: $80 for each excess kg (AUD).

International Travel - The Americas:
- International - between Australia and The Americas: AUD$175 per extra piece and AUD$75 Heavy Charge.

Note that the Americas means North and South America and Charges are inclusive of GST for Australian Domestic and Regional QantasLink flights.
+ What is QAN Airways Permanent Bag Tags – Q Bag Tags?

Checked baggage

The Q Bag Tag is a permanent electronic bag tag created to enable a faster and easier baggage check-in at domestic airports. There’s no longer a need to attach a temporary bag tag each time you fly on domestic flights - just drop your bags and travels.

What is more convenient , if you proceed to check-in online or with your mobile prior to you arrive at the airport, you'll be able to go directly to the Bag Drop.

Q Bag Tags can be bought from the Qantas Shop for AUD $29.95 or AUD $49.95 for two or from the Qantas Store for 6,500 Qantas Points or 10,000 Qantas points for two.
Qantas Club members will also find them for sale at the Sydney T3, Melbourne, Brisbane and Perth Qantas Club service desks.

Important Information you need to remember:
1. You must declare any Dangerous Goods you are going to carry prior to you do check in.

2. If you lose your Q Bag Tag you will need to buy a replacement.

3. Q Bag Tags will not be replaced because of fair wear and tear.

4. Q Bag Tags which are faulty, lost or damaged by Qantas can be returned for replacement. Contact the place from which you acquired your Q Bag Tag with details of the fault as soon as you discover it. For purchases from Qantas Shop, Qantas Frequent Flyer Store and Qantas Clubs, contact the relevant area with details of the fault, loss or damage as soon as you discover it along with a receipt for proof of purchase with your request.
- Qantas Shop, PO Box 90, Lindfield NSW 2070
- Qantas Store, 215 Arden Street, North Melbourne VIC 3051
- Qantas Club – Q Bag Tags - 215 Arden Street, North Melbourne VIC 3051

5. If your Q Bag Tags were received as part of the Qantas Frequent Flyer program, please call 13 11 31.
This service is not available at Cloncurry, Moranbah, Hamilton Island, Mount Hotham, Gladstone or Geraldton.
+ What is general requirements Qantas baggage for Sporting Equipment?

Checked baggage

Sporting equipment can be contained as part of your checked baggage allowance, depending on the sporting equipment requirements and codeshare exceptions. Each item checked in is one piece. Charges will be applicable for any baggage carried in addition to the checked baggage allowance.

You may buy an Additional Baggage Allowance in advance to save on airport excess baggage rates. The baggage carriage exceeding and above the free baggage allowance is subject to space being available.

Some popular sporting equipment such as surfboards, surf skis and windsurfers (sailboards) may not be transported as checked baggage and will need to be carried as freight. Freight charges will be applicable.

Note that the maximum weight of any piece of checked baggage is 32kg (70lb). All items must be properly and securely packed.
+ Can I know what requirements for Sporting Equipment as Bicycles are in Qantas flights?

Checked baggage

To be accepted for carriage on Qantas operated services, bicycles must be carefully packed in a bike box. Bike boxes can be bought from most Australian Qantas Terminals. Customers can travel with their own bike box, however it must not exceed the dimensions and must be properly and securely packed.

Qantas bike pack dimensions are Length 140cm (55in), Width 30cm (12in), Height 80cm (32in).

Before bicycles can be accepted and they must be packed as follows:
- Tyres must be deflated
- Pedals must be removed
- Handle bars must be fixed parallel to the frame
- If the bicycles length exceeds 140cm (55in), the front wheel should be removed and fixed beside the rear wheel, inside the bike box
+ What are requirements of Qantas Airline for Sporting Equipment as Snow Ski/Snowboard?

Checked baggage

Snow skis and snowboards must be carefully protected in a ski bag. If the snow skiing equipment and your checked baggage is over your checked baggage allowance, airport excess baggage fares will be applicable.

No more than one pair of skis, one pair of stocks/poles and one pair of ski boots is allowed per passenger

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