HELP CENTER

If you are not possible to find your baggage at the baggage terminal, you should go to the baggage services desk at the airport for the help at once. This is often found in the customs hall near the baggage claim area.

You need to fill in a Property Irregularity Report (PIR) at the baggage services desk, which will hold a unique reference number so that we can use to track your baggage. Then you are possible to use your reference number to check your baggage status.

You should provide as much information about your baggage as possible in the report, including the color, brand, and any identifying marks. If you already left the airport without filling out a report, please contact the airline as soon as possible. When we receive your baggage, we will contact you to arrange a delivery time, depend on approval by customs.

For Checked baggage:

Baggage allowances for Infants are different depending on whether the Weight Concept or Piece Concept applies.

- Weight Concept: In addition to your usual baggage allowance, there is up to 10kg (22 lb) additional baggage allowance.
- Piece Concept: in addition to free baggage allowance as regulation, you will be permitted one extra piece of baggage with any cabin class. This extra piece must be 23kg (50 lb) or less, with total dimensions not exceeding 115 cm (45 inches).

For Cabin baggage:
Passengers flying with infants in any ticket class are also allowed one handbag for infant food and the maximum weight should be 5 kg (11lb) and other necessities in flight and one fully collapsible stroller or carry-cot, as a carry-on baggage if cabin space is available or carried else as checked baggage in the hold. Handbag has total dimensions of 55 x 38 x 20cm (22 x 15 x 8 inches).

Emirates advises you to check the baggage rules and policy of each airline when you plan to travel with.

If your flight starts with another airline that connects with a flight of Emirates, please contact that airline for asking their policy on the through-checking of baggage rules.

If your route includes flights operated by other airlines, not Emirates, baggage rules may apply differently for these flights.

It depends on how their tickets were bought and available systems at the airport, passengers flying on Emirates and connecting to another airline may or may not have their baggage checked through for their flights. Please check carefully with local Emirates office.

Where the through-checking of baggage is unavailable between Emirates and the other airlines, please make sure that enough time is permitted between the arrival at the airport, baggage collection, immigration clearance and customs, and check-in for the onward flight, as well as any potential delay, in order avoid the inconvenience and costs of a missed flight.

Passengers with special requirements (disabilities) are entitled to free extra baggage allowances, but subject to the limitations as follows:

Passengers who depend on a wheelchair may travel with a fully collapsible wheelchair put in the airplane hold. Passengers who depend on braces or crutches may also travel with these items stored in the airplane hold.

Passengers plan to travel with battery-powered wheelchairs, they should contact the local Emirates office for the support booking the journey.

Passengers who depend on a portable kidney dialysis machine are entitled to carry with one machine and ancillary equipment put in the aircraft hold.

Assistance dogs of vision- and hearing-impaired passengers may be put in the hold in kennels and will not be allowed in the cabin of the aircraft.

All sporting equipment consisting of golf equipment, bicycles and ski equipment are permitted to transport and Emirates will accept sporting equipment as checked baggage and part of standard baggage allowance of passenger.

Weight Concept: personal items with total dimensions over 300cm (118 inches) are not allowed to transport as checked baggage, and have tobe transported as cargo baggage or freight tbaggage. Note that there are not exceptions to this regulation.

Piece Concept: Total dimensions (including length, width, and height) of each piece are not over 150cm (59 inches). Passengers with personal items over above dimensions up to 300cm (118 inches) should be charged an extra fee. Personal items with the whole dimensions are over 300cm (118 inches) are not possible to be transported as checked baggage, and must be transported as freight or cargo baggage.

For passengers with two pieces of baggage in all three ticket classes, the whole combined dimensions of both pieces don not exceed 300cm (118 inches).

For routes involving Canada and North America:
Passengers are permitted two bags up to 23kg in Economy Class, and two bags up to 32kg in First Class and Business Class.

Excess piece: Any additional bag over the allowance of two piece, with whole dimensions (length, width, and height) up to 150cm (59 inches) and weight over 32kg. Note: Although the free baggage allowance is 23kg per piece for Economy Class, if an extra piece is presented for check-in as excess baggage, the allowance permitted for this extra piece is 32kg.

Oversize charge within free baggage allowance:
Personal bags with total dimensions exceeding 150cm (59 inches) and up to 300cm (118 inches) and are not over the free baggage allowance of two pieces or not over 23kg for Economy Class or 32kg for First Class and Business Class. The fare is charged about USD 175 / CAD 175.

Excess piece and oversized baggage:
Any additional bag over the allowance of two piece with the whole dimensions over 150cm (59 inches) and up to 300cm (118 inches). The fare is charged about USD 350 / CAD 350.

Excess weight charge:
Excess weight charge is applicable to Economy Class passengers only. Passengers with Business Class and First Class are permitted two bags up to 32kg each bag. Any personal bag with the whole dimensions up to 150cm (59 inches), the weight over 23kg and up to 32kg. The fare is charged about USD 50 / CAD 50.

Personal items with the whole dimensions exceeding 300cm (118 inches) cannot be carried as checked baggage, and must be transported as freight or cargo baggage.

Routes involving South America:
Passengers are permitted two bags up to 32kg each bag in all three ticket classes.
Excess piece: Any additional bag over the allowance of two piece, with the whole dimensions over 150cms (59 inches) and the weight over 32kg. The fare is charged about USD 175 / CAD 175.

Oversize charge within free baggage allowance:
Any personal bag with the whole dimensions up to 150cms (59 inches) and 300cms (118 inches) and don’t exceed the free baggage allowance of two pieces or not exceed 32kg.The charged fare is USD 175 / CAD 175.

Excess piece and oversized baggage:
Any extra bag exceeding the allowance of two piece with the whole dimensions over 150cm (59 inches) and up to 300cm (118 inches). The charged fare is USD 350 / CAD 350. Personal items with the whole dimensions exceeding 300cms (118 inches) are not transported as checked baggage, and need be transported as freight or cargo baggage.

A golf bag need to be carried as part of free checked baggage allowance of passenger and will be subject to excess baggage charges if the weight is over.

Scuba equipment often includes masks, diving suits, buoyancy control devices, snorkels, flippers, and so on. If air bottles are also permitted to carry, they have to be made empty.

Firearms used for sporting purposes, such as air guns, hunting rifles, target pistols and rifles, safari rifles, etc., can be carried as checked baggage on flights of Emirates Airlines under the conditions as follows:

The firearm must be completely unloaded and, if it is possible, it need be dismantled and packed inside standard gun case or a suitcase.

The transport of any type of ammunition, firearms, and explosives, must be allowed and approved by Emirates at least three days prior to your flight departure. Please contact Emirates office to support the approval process. Please allow extra time for public holidays and weekends in your country of residence and the UAE.

Ammunition has to be stored securely in a strong, sealed box packed inside a suitcase and surrounded by other contents. The suitcase does not bear an ‘Explosive’ label.

The total weight of the ammunition carried by any passenger is 5kg (11lb). Passengers flying in groups must carry ammunition in their own separate bags, without single bag bringing more than the 5kg (11lb) limit.

The following special conditions are applicable to passengers wishing to carry firearms on flights into or via Dubai:

Passengers who wish to carry firearms and ammunition into the UAE have to obtain prior UAE Customs clearance and the UAE Ministry of Defence. To obtain this clearance, passengers need contact these government departments in a direct way.

For transferring and transiting passengers who are going to connect to onward flights, prior clearance to carry with ammunition and firearms have to be obtained from the Civil Aviation Department and the Dubai Airport Police Department.

The charge fee for snow and water ski equipment carried as excess baggage is 33% of the standard excess baggage charge for ski equipment first set under the free two baggage pieces. For extra sets, the normal charges are applicable.

A set of snow ski equipment may include one pair of skis, one pair of ski poles and one pair of ski boots or one snow board and one pair of boots.

A set of water ski equipment may include one pair of standard water skis or one slalom water ski.

No, there is no special free baggage allowance for musical instruments. There are three different ways to carry musical instruments on Emirates flights.

Carry as normal checked baggage, subject to the usual limitations

Carry as normal cabin baggage, subject to the usual limitations

Carry as cabin baggage on an unoccupied seat in cabin of the passenger, if the musical instrument is within the normal size and limited weight for cabin items, or on a paid seat in the cabin of passenger if musical instrument is over those limits.

Passengers note that sure specific conditions and limitations on the selections outlined above applicable to particular musical instruments. If passengers have any requirement regarding a musical instrument with which they plan to travel on flight of Emirates, please contact the local Emirates office or travel agents to review these conditions and limitations.