HELP CENTER

The children above 5 and under 12 taking the domestic flights (excluding Hong Kong, Macao, Taiwan) will be charged according to relative child fare. The children taking the international flight or regional flight will be charged according to the adult fare. The unaccompanied children service fee is equivalent to 50% of adult fare of economy class and will be extra charged if the child is required to be accompanied on the plane.

China Southern Airlines A330-300, A330-200, B777A and B777B models for the long international route more than 6 hours flight can provide the bassinet for infants without occupying the seats in the plane.

For passengers' safety and regulations, an infant under two weeks of age is not allowed to take a flight. However, an infant above two weeks may travel on the plane.

Foldable-style stroller can be brought into the cabin, but each passenger is only allowed to bring one onboard. The infant food and necessities is possible to be brought into the cabin after shown and explained to the security staffs at the airport.

Yes, passengers are above 65 years old who are mobility-limited or even must board an aircraft with the help of assistive equipment and require certain special treatment or service may be considered as special passengers and given special service.

Note that the ticket for the elderly is the same as ticket for the adult. When this accompanying service is required to provide, extra service charge is equivalent to 50% of the adult fare.

You should apply special meals 24 hours before departure time. You can call hotlines of China Southern Airlines 95539 (Mainland) and +86-20-86682000 (International) for applying through the telephone. Otherwise, you can contact us for more support:
- Email: [email protected]
- Hotline: 01276687977

According to the airline requirement, the special meals shall be applied 24 hours before departure time. You can call hotlines of China Southern Airlines 95539 (Mainland) and +86-20-86682000 (International) for applying through the telephone. Otherwise, you can contact us for support:
- Email: [email protected]
- Hotline: 01276687977

The pregnant passengers whose pregnancy does not exceed 32 weeks can be allowed to transport as a common passenger, except her doctor/nurse advises that she could not be for air travel at that time.

The pregnant ones whose pregnancy exceeds 32 weeks need provide information in the medical diagnostic certificate issued by her doctor as follows: Name and age of the passenger, date of pregnancy, flights and dates of the travel, whether fit for air travel or not, whether special care onboard is required or not, etc.The above mentioned information shall be issued within 72 hours before embarkation and sealed by a hospital not lower than county level and signed by the doctor prior to validation.

The pregnant passengers exceeds 9 months (36 weeks) and the expected confinement date is within 4 weeks or unknown,but it is known that there may be a multiple pregnancy or delivery complication, passenger will not be accepted for transporting in this case.

Before using special service for pregnant passengers are between 32 weeks to 36 weeks of age, they shall complete a Special Passenger (Pregnant Women) Application Form for Air Travel (the format of which is the same as the Application Form of Passengers with disabilities) and check the Medical Diagnostic Certificate according to the transportation conditions of the airline. They are possible to reserve their seats only after the agreements with the transportation conditions confirmed.

Vegetarian meals are available upon request. If you need a vegetarian meal, please give advanced notice. It is advised that passengers make their request prior to at least 48 hours. Please kindly contact us for more support:
- Email: [email protected]
- Hotline: 01276687977