HELP CENTER

General baggage allowance of Bangkok Airways as follows:
- Passenger with adult and child will be permitted 20 kgs.
- Passenger with infant will be permitted 10 kgs.
- Passenger with Frequent Flyer Member (FFP) will be permitted 30 kgs.

Regulations of Bangkok Airways for Checked Baggage as follows:

- Economy Class: Passenger is adult and child who are brought maximum baggage of 20 kilograms and 10 kgs for infant passenger.
- Blue Ribbon Class (Business Class): Passenger is adult and child who are brought maximum baggage of 30 kilograms and 10 kgs for infant passenger.

The regulations of Bangkok Airways for Unchecked Baggage for adult and child (except infant) as follows:

- For ATR72Aircraft Type, maximum weight is 5 kilograms with dimensions of 44 long x 28 wide x 23 high centimeters.
- For Airbus 319Aircraft Type, maximum weight is 5 kilograms with dimensions of 56long x 36wide x 23 high centimeter.
- For Airbus 320Aircraft Type, maximum weight is 5 kilograms with dimensions of 56long x 36wide x 23 high centimeter

- Within Thailand: no fee
- From Thailand to Cambodia, Laos, Malaysia, Myanmar, Singapore, and vice versa: 7USD
- From Thailand to Bangladesh, Hong Kong, South East Asia and vice versa: 10USD
- From Thailand to India, Maldives, Japan, China, and vice versa: 15USD
- From Thailand to other than above except US/CA: 55 USD
- Within Cambodia, Laos, Malaysia, Myanmar, Singapore: 10USD
- From Cambodia, Laos, Malaysia, Myanmar, Singapore to Bangladesh, Hong Kong, South East Asia, and vice versa: 15USD
- From Cambodia, Laos, Malaysia, Myanmar, Singapore To India, Maldives, Japan, China, and vice versa: 20USD
- From Cambodia, Laos, Malaysia, Myanmar, Singapore to other than above except US/CA: 55 USD
- Within Bangladesh, Hong Kong, South East Asia: 20USD
- From Bangladesh, Hong Kong, South East Asia to India, Maldives, Japan, China, and vice versa: 25USD
- From Bangladesh, Hong Kong, South East Asia to other than above except US/CA: 55 USD
- Within India, Maldives, Japan, China: 30USD
- From India, Maldives, Japan, China to other than above except US/CA: 55 USD
As per directive from Airport of Thailand, one checked baggage maximum weight is 32 kilograms. If baggage weight exceeds 32 kilograms per one piece, the baggage must be re-packed.

Bangkok Airways regulates the following baggage which is considered as exceptional baggage: Sports equipment, bicycle, golf set, and Scuba Equipment. Every exceptional baggage has private requirements.

Bangkok Airways require for exceptional baggage as follows:

- Sporting Equipment
Sports equipment is transported in checked baggage allowance of passenger, any weight exceeding baggage allowance shall be applied at the New Excess Charge Rate. One board is not over 109 inches. Surfboard is not accepted to carry on AT7, while maximum of 3 boards is accepted to carry on A319 and A320.

- Bicycle
Because of aircrafts type and limitation, the total dimension of bicycle is required as follows:
ATR (70 seats) is 50 long x100 wide x50 high centimeter
Airbus319 (144 seats) is 145 long x160 wide x110 high centimeter
Airbus320 (160 seats) is 145 long x160 wide x110 high centimeter

Bicycle must be removable and carefully packed. Please notice 24 hours before departure time.

- Golf Set
1 golf set (1 golf bag including 1 pair of golf shoes) is permitted per passenger. If the whole weight is excluded in normal checked baggage allowance, for the first 15 kilograms charge shall be calculated equally to the applicable charge for 6 kilograms of excess baggage charge, any weight exceeding 15 kilograms shall be considered as normal excess baggage. If contained in the checked baggage allowance, any overweight shall be applied at the above special charge or the normal excess baggage charge whichever is less.

- Scuba Equipment
You are permitted to take one well packed scuba diving set of not more than one of each of the following articles in checked baggage: Empty scuba tank (Compressed air/gas tank must be empty), Scuba regulator, Tank harness, Tank pressure gauge, Mask, Knife, Spear gun (Spear guns must be unloaded with spear packed separately), Safety vest

Yes, we are transported as checked baggage with some requirements. Scuba Equipment is permitted to take one well packed scuba diving set of not more than one of each of the following articles in checked baggage:

- Empty scuba tank (Compressed air/gas tank must be empty.)
- Scuba regulator
- Tank harness
- Tank pressure gauge
- Mask
- Knife
- Spear gun (Spear guns must be unloaded with spear packed separately.)
- Safety vest

Note that Surfboard is not accepted to carry on AT7, while maximum of 3 boards is accepted to carry on A319 and A320.

Yes, you can. You have to comply with some requirements as the total dimension of bicycle is required as follows:

- ATR (70 seats) is 50 long x100 wide x50 high centimeter
- Airbus319 (144 seats) is 145 long x160 wide x110 high centimeter
- Airbus320 (160 seats) is 145 long x160 wide x110 high centimeter

Bicycle must be removable and carefully packed. Please inform us 24 hours before departure time.

If your baggage is over 20 kgs, the fare for each extra kg will be 1.5% of the highest applied one way fare

The airline permitted only cat and dog on flight, but they regulate separately for each type. So best way is to contact us for detail information and concrete arrangement.
- Email: [email protected]
- Hotline: 01276687977