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HELP CENTER
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How long is the connecting time of Bangkok Airways flights?
Flights
It will depend on your itinerary, but connecting time is often 1 hour and 15 minutes for all domestic and international.
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What time do I need to do Bangkok Airways check in counter for flights in advance?
Check In
You need go to check in counter at least 1 hour 30 minute before scheduled departure time for domestic flights and at least 2 hours before scheduled departure time for international flights.
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What time does Bangkok Airways check-in counter close?
Check In
Our check-in counter will be close 40 minutes before domestic departure flight time and 50 minutes before international departure flight time.
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Is Bangkok Airways web check-in service easy to use?
Web check in
Yes, passenger easily use check-in service due to Web Check-in is a convenient service of Bangkok Airways that permits you to check in, select your own seat and issue your boarding pass. By using Web Check-in, you will save many time when do not have to queue at the airport.
Web Check-in is only valid from 24 hours up to 1 hour before scheduled departure time.
Passengers flying on international routes who already completed web check-in procedure are requested to present by themselves at Check-in Counter at the airport at least 90 minutes before scheduled departure time to obtain a boarding pass and verify of travel documents for Immigration and Security clearance if required.
Web Check-in is only valid from 24 hours up to 1 hour before scheduled departure time.
Passengers flying on international routes who already completed web check-in procedure are requested to present by themselves at Check-in Counter at the airport at least 90 minutes before scheduled departure time to obtain a boarding pass and verify of travel documents for Immigration and Security clearance if required.
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Who are eligible for Web Check In service of Bangkok Airlines?
Web check in
All passengers possessing e-tickets with a confirmed booking are eligible for Web Check In service. Except passengers as follows:
- Passengers requiring Medical / Special Assistance
- Unaccompanied Minors
- Passengers flying in a group of more than 9 people in same booking.
- Passengers whose ticket requires to pay some additional fare.
- Passengers requiring Medical / Special Assistance
- Unaccompanied Minors
- Passengers flying in a group of more than 9 people in same booking.
- Passengers whose ticket requires to pay some additional fare.
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When is Bangkok Airways check-in time at the airport?
Check In
You note that you need check-in for your flight and get to the boarding gate on time.
When check in, you must show valid Passport, Official ID Card (Original) and necessary Travel Document if required upon check-in.
You need possess a boarding pass by the time check-in counter closes or you will be refused for the flight.
Check-in counters at Suvarnabhumi International Airport:
- Close 40 minutes for domestic flights prior to departure time.
- Close50 minutes for international flights prior to departure time.
You note that time for Check-in close at other Airports may be different. Please check with the airline carefully.
When check in, you must show valid Passport, Official ID Card (Original) and necessary Travel Document if required upon check-in.
You need possess a boarding pass by the time check-in counter closes or you will be refused for the flight.
Check-in counters at Suvarnabhumi International Airport:
- Close 40 minutes for domestic flights prior to departure time.
- Close50 minutes for international flights prior to departure time.
You note that time for Check-in close at other Airports may be different. Please check with the airline carefully.
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Where are Check-in counters of Bangkok Airline at Suvarnaphumi Airport?
Check In
Check-in counters at Suvarnaphumi Airport are located in Row F of the main terminal. The total row is used for Bangkok Airways. The ticketing office is located at passenger terminal level 6. You need to enter via entrance no.3 on level 4 and then to the elevator behind check-in Row F.
Courtesy counter F1
Passengers possess Premier Class, Business Class and Blue Ribbon Club will do Check-in at Counter F2-3.
Courtesy counter F1
Passengers possess Premier Class, Business Class and Blue Ribbon Club will do Check-in at Counter F2-3.
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How are Bangkok Airways special meals provided?
Special orders
Due to system limitations, the website does not help special meal requests when changes have been practiced to confirmed flights and/or traveling dates. Please contact us to know more information:
- Email: [email protected]
- Hotline: 01276687977
or the main Call Centre on 1771 (for Domestic Calls) or +66 2 270 6699 (for International Calls) at least 24 hours prior to the scheduled departure time so that staffs of the airline can be support you best.
- Email: [email protected]
- Hotline: 01276687977
or the main Call Centre on 1771 (for Domestic Calls) or +66 2 270 6699 (for International Calls) at least 24 hours prior to the scheduled departure time so that staffs of the airline can be support you best.
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Which meal types can I request in Bangkok Airways flights?
Special orders
You can request many meal types and meal types include:
- Vegetarian Jain Meal (VJML): Vegetarian food will be prepared in Indian food style, based on Jain customs.
- Vegetarian Oriental Meal (VOML): Vegetarian food will be prepared in Chinese food style or Oriental-food style.
- Asian Vegetarian Hindu/Indian Meal (AVML): Food combine spicy vegetarian, with limited use of dairy products. It excludes any type of fish, meat, or egg.
- Infant / Baby Food (BBML): A standard range of exclusive brands of baby meals are valid on flights of Bangkok Airways. However, it is advised that parents should carry familiar and preferred food for their babies.
- Raw Vegetarian Meal (RVML): It contains exclusively of raw fruit and vegetables.
- Child's Meal (CHML): It may be served for children between 2 and 12 years old.
- Seafood Meal (SFML): It is served for passengers to prefer seafood without any meat products.
- Hindu Meal (HNML): This meal is served for the Hindu people who are not vegetarian and eat meat, fish, eggs, and dairy products. It often includes one or more of the following ingredients: lamb, chicken, fish, eggs, milk, and dairy products. It excludes beef.
- Low Fat Meal (LFML): the meal often include lean meat, low fat dairy products, fresh fruit and vegetables and high fibre wholegrain bread. It excludes milk, cream, fat, cheese, egg yolks, or fatty meat.
- Other meals as Bland Meal, Fruit Platter Meal, Gluten Free Meal, Low Salt Meal, Non Lactose Meal, Vegetarian Lacto-Ovo Meal, Kosher Meal, Moslem Meal, Western Vegan no Dairy, Diabetic Meal, Low Calorie Meal and Special Meal Requirement Not Covered by a Specific Code.
- Vegetarian Jain Meal (VJML): Vegetarian food will be prepared in Indian food style, based on Jain customs.
- Vegetarian Oriental Meal (VOML): Vegetarian food will be prepared in Chinese food style or Oriental-food style.
- Asian Vegetarian Hindu/Indian Meal (AVML): Food combine spicy vegetarian, with limited use of dairy products. It excludes any type of fish, meat, or egg.
- Infant / Baby Food (BBML): A standard range of exclusive brands of baby meals are valid on flights of Bangkok Airways. However, it is advised that parents should carry familiar and preferred food for their babies.
- Raw Vegetarian Meal (RVML): It contains exclusively of raw fruit and vegetables.
- Child's Meal (CHML): It may be served for children between 2 and 12 years old.
- Seafood Meal (SFML): It is served for passengers to prefer seafood without any meat products.
- Hindu Meal (HNML): This meal is served for the Hindu people who are not vegetarian and eat meat, fish, eggs, and dairy products. It often includes one or more of the following ingredients: lamb, chicken, fish, eggs, milk, and dairy products. It excludes beef.
- Low Fat Meal (LFML): the meal often include lean meat, low fat dairy products, fresh fruit and vegetables and high fibre wholegrain bread. It excludes milk, cream, fat, cheese, egg yolks, or fatty meat.
- Other meals as Bland Meal, Fruit Platter Meal, Gluten Free Meal, Low Salt Meal, Non Lactose Meal, Vegetarian Lacto-Ovo Meal, Kosher Meal, Moslem Meal, Western Vegan no Dairy, Diabetic Meal, Low Calorie Meal and Special Meal Requirement Not Covered by a Specific Code.
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Do I need to confirm Air Bangkok flights again before the departure date?
Flights
If have any change or delay, the airline often inform you at once. You can reconfirm your flights at least 1 day before the departure date if you want by contacting by phone or email to the sales office or to travel agent for support if you booked via them.
