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HELP CENTER
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Does SU Airlines provide dietary meals?
Special orders
Yes. Aeroflot Russian Airlines provides a series of dietary meals, including: diabetic meals, lactoprotein-free meals, low-fat/low-cholesterol meals, gluten-free meals, low-calorie meals, and salt-free meals.
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Can I order religious dietary meals on Aeroflot flights?
Special orders
Yes, passengers can order some main religious dietary meals on flights of SU:
- Leten meals: with vegetables, fruit, nuts, cooked cereals and mushrooms, without meat, fish, and dairy product.
- Moslem (Halal) meals: with pork, gelatin, alcohol
- Hindu non-vegetarian meals: with beef, veal or pork, sometimes with lamb, poultry or milk. Dishes are hot and spicy.
- Kosher meals: prepared in accordance with Jewish kosher rules
- Leten meals: with vegetables, fruit, nuts, cooked cereals and mushrooms, without meat, fish, and dairy product.
- Moslem (Halal) meals: with pork, gelatin, alcohol
- Hindu non-vegetarian meals: with beef, veal or pork, sometimes with lamb, poultry or milk. Dishes are hot and spicy.
- Kosher meals: prepared in accordance with Jewish kosher rules
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How many types of Vegetarian meals prepared on flights of SU?
Special orders
There are three main types of Vegetarian meals served on flights of Aeroflot:
- Strict vegetarian meals: without poultry, milk or eggs
- Hindu/Asian vegetarian meals: without meat or fish, limited use of dairy products
- Fruit meals: with fresh fruit
- Strict vegetarian meals: without poultry, milk or eggs
- Hindu/Asian vegetarian meals: without meat or fish, limited use of dairy products
- Fruit meals: with fresh fruit
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Which meals are provided to my child on flights of SU Airways?
Special orders
SU provides two types of meals for the special passengers:
- Children’ meals: prepared for children 2 years and older. These meals are light, easy-to-chew, have milk, fruit, crackers, cheese and juice.
- Baby food meals: prepared for children under 2 years old, with a portion of milk pack and an assortment of baby food
- Children’ meals: prepared for children 2 years and older. These meals are light, easy-to-chew, have milk, fruit, crackers, cheese and juice.
- Baby food meals: prepared for children under 2 years old, with a portion of milk pack and an assortment of baby food
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Do I have to re-order special meals with Aeroflot Airlines if changes are made in my booking?
Special orders
Yes. Passengers have to reorder special meals of there is any change in you booking.
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Where can I contact Aeroflot to order special meals on flights?
Special orders
Passengers can contact one of two phone number of Aeroflot Information and Booking center?
In Moscow: (495) 223-55-55 (24/24)
In Russia: 8-800-444-55-55 (free-of-charge)
If booking Aeroflot tickets at AloTrip, please contact us:
- Email: [email protected]
- Hotline: 01276687977
In Moscow: (495) 223-55-55 (24/24)
In Russia: 8-800-444-55-55 (free-of-charge)
If booking Aeroflot tickets at AloTrip, please contact us:
- Email: [email protected]
- Hotline: 01276687977
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What do diabetic meals served on Aeroflot Airlines often include?
Special orders
Diabetic meals are often prepared without fried products, fructose or sugar.
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How are low-fat meals prepared to serve passengers on SU Airlines?
Special orders
Low-fat/low-cholesterol meals are prepared without fried products, egg yolk, giblets, shrimps, crabmeat, lobsters or caviar. They are prepared with lean meat, fresh fruit and vegetable oil, low-fat milk products.
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Are Kosher meals served on all SU flights?
Special orders
No. Kosher meals are just provided on flights: Rostov-on-Don, Sochi – Moscow, Bangkok – Moscow, Beijing – Moscow, Copenhagen – Moscow, Delhi – Moscow, Ho Chi Minh City – Moscow, Hong Kong – Moscow, Los Angeles – Moscow, Madrid – Moscow, Malaga – Moscow, Miami – Moscow, New York – Moscow, Phuket – Moscow, Prague – Moscow, Seoul – Moscow, Shanghai – Moscow, Tokio – Moscow, Viena – Moscow, and Washington – Moscow.
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What is Jet Airways baggage allowance for JetPrivilege members?
Hand baggage
For JetPrivilege Platinum / Gold / Silver members who are also co-brand credit card members will be entitled to only 20kg of additional baggage allowance and not 30kg.
For international flights, where international flights have connections with Jet Airways within India, each kilogram of additional excess baggage is charged 6USD (except for flights from Gulf / Middle East with connections on domestic India flights).
All passengers carrying checked baggage or items exceeding the allowed total dimensions of 158cmhave to pay 1000INR (service tax as applicable) at the airport. This fee will be charged along with the existing excess baggage fee wherever applicable. This fee is applicable to all passengers on flights within India.
For international flights, where international flights have connections with Jet Airways within India, each kilogram of additional excess baggage is charged 6USD (except for flights from Gulf / Middle East with connections on domestic India flights).
All passengers carrying checked baggage or items exceeding the allowed total dimensions of 158cmhave to pay 1000INR (service tax as applicable) at the airport. This fee will be charged along with the existing excess baggage fee wherever applicable. This fee is applicable to all passengers on flights within India.
