HELP CENTER

The following ticketing practices are prohibited by the airline:
- Combining multiple overlapping round-trip fares
- Using discounted round-trip tickets for one-way flight
- Using a fare published for travel to a point beyond actual intended destination or from a point before actual intended origin of passenger

Delta will cancel the remainder of the journey and confiscate any unused flight coupons, prevent passengers from boarding or checking baggage, and charge for the difference in fare.

Passengers should remember the following requirements and restrictions for lost ticket refund as below:

- Application of lost ticket must be submitted within 13 months of the day purchasing the lost ticket.
- It may takes 90 days to deal the application.
- The processing fee for a lost ticket is $100 nonrefundable.
- The number of ticket must be provided to process a refund.
- Lost Ticket Applications are available for paper tickets only.

The lost ticket number (a 13-digit number beginning with "006") must be identified before the process of a refund.

According to Delta’s fare rules, passengers may have to pay a service fee and/or a difference in fare. For flightswithin the US, Canada, Puerto Rico and the U.S. Virgin Islands, the fee is $200 for Delta flights. For international flights, the change fee is typically $200 to $500, but can vary based on location and type of fare.

When a ticket is changed, Delta will calculate automatically the most cost-effective way of applying the tickets remaining value to new itinerary of passengers.

For flights between and/or within Canada, United States, Puerto Rico and U.S. Virgin Islands, ticket must be reissued and all flights completed within one year from the original date of issue.

For all other flights,fare is valid for one year. If flight was started,fares must be reissued and all flights must be completed within one year of the start date. If journey was not started, ticket must be reissued and journey must begin within one year of the original date of issue.

Basic Economy (E booking class) is a value-fare option for price-driven customers. Basic Economy fare is typically the lowest fare, but seats will be assigned after check-in and passengers will not be able to change or refund your ticket after the Risk Free Cancellation period. In addition, passengers are not be eligible for paid or complimentary upgrades; paid, complimentary or discounted Delta Comfort; paid or complimentary Preferred Seats; or same-day confirmed or same-day standby travel changes, according to Medallion or other elite status.

The airline offers Basic Economy fare to bring more choices to customers. Customers will have chances to get lowest fare, but still enjoy high-quality onboard experiences. This fare is suitable to those who do not want to change their ticket, upgrade, or select seat in advance, but still want a great value.

Passengers can book a Basic Economy fare like other fares via Delta Reservations and travel agencies.

No. Basic Economy fares will be available in select markets of Delta.

Yes, Basic Economy fares are applied Risk Free Cancellation policy, and the ticketcan be cancelled within the timeframe outlined.