HELP CENTER

Yes. Passengers should obtain a non-refundable tickets (credid voucher) or refundable ticket (refund)at any counter of Delta or via phone if there is a new fare introduced.A fee will apply for non-refundable tickets. If there is any change in airfare, passenger can change if:

- The change is made before departure time
- The flight, date, origin, destination or stopover points are not changed
- Reservations are confirmed in the appropriate class of service
- All fare restrictions are accepted
- The lower fare is not a special Delta fare
- Any applicable penalties are retroactive to the new airfare.

Yes. In many cases, passengers can request for refund from Delta if tickets are:
- Refundable
- Bought with a credit card
- Bought with cash or check
- Not obtained with a SkyMiles award
- Ticket number of 13 digits begining with 006.

Yes. Passengers can request refund for flights from/to Israel if:
- The flight was overbooked.
- The flight was cancelled.
- The flight was delayed for more than 8 hours.

Yes. Passengers can request refund for flightsfrom/to Europe if:
- The flight was overbooked.
- The flight was cancelled.
- The flight was delayed for more than 5 hours.
Passengers may request a partial refund if they were placed in a lower class of service than they purchased.

Refunds processed by Delta Air Lines will be made in the same form of payment as used for buying ticket. Credit cards transactions will be conducted within 7 working days and cash transactions will be processed within 20 days.

If passengers bought tickets at AloTrip, please contact us for more support:
- Email: [email protected]
- Hotline: 01276687977

To submit a lower fare claim, passengers need to provide the following information by filling in a Best Fare Guarantee Claim:

- Name of passenger
- SkyMiles number (if any)
- Passenger’s confirmaton number for current flight
- Departure date
- Flight numbers
- Origination and destination
- Passenger’s email address
- Competing total fare amount (including all taxes and fees)
- Web address of the site advertising the lower fare

Delta will contact passengers via email within 24 hours of receiving their claim.

Delta Air Lines representatives will access the website where the lower fare was found and book Delta Air Lines flight for the exact same itinerary. If a lower total fare (including all taxes and fees) is found, the refund for the fare difference and the $100 USD travel credit voucher will be processed within 7 days.

A travel credit voucher number will be sent to passenger via email by Delta Air Lines. Passenger can use it for future travel with Delta. The refund will be processed to the credit card that passenger used to buy the ticket.

In this case, passengers can change their flight.Your new fare will be ticketed and the refund for the difference in fares will be credited to your original form of payment.