HELP CENTER

Yes. Passenger should cancel his reservation. He can request online refund if he owns refundable eTicket.

All domestic flights can be changed for same day confirmation only.

Not all ecredit can be transfered to other people. To transfer an eCredit to another people, the owner need to provide the original 13 digit voucher number, complete name as it is printed on the voucher receipt and redemption code when applicable. Paper vouchers must be transferred in person at a Delta ticket counter or Ticket Office Location.

Yes. Passengers as the disable people have priority seating; thus, your seat can be reassigned. It is highly appreciated your cooperation in these special circumstances.

Yes. Passengers can change ticket with Delta and other travel agents where they booked. Ticket change fees vary with fare difference applied, perhaps. Basic Economy fare cannot be change.

All refund requests are processed according to the rules Delta Air Lines fares, and fees or penalties may apply to the refund. The itinerary will be cancelled when the refund is processed.

If passengers buy tickets by credit card, the airline will transmit its credit instructions to the credit card processing company within one business day of the date the refund is processed.

If passengers buy tickets by cash or check, the airline will issue refund checks within 01 week since the refund is processed.

Passengers, if book with Delta Air Lines, can check the refund process online or call:
- 800-847-0578 within the U.S. or Canada.
- 404-715-5417 within Atlanta, Georgia or outside the U.S. and Canada.

Passengers can contact us if booking with AloTrip:
- Email: [email protected]
- Hotline: 01276687977

Your reservation can be cancelled if all flights in an itinerary are not flown in the order purchased. If you cannot make one of your flights, you should contact the booking staff on or before the date of departure. In this case, you might be charged changing fee and additional charge when you change tickets. If you own a Basic Economy fare, you cannot change ticket.

Yes, passengers must cancel the reservation with Delta. Passengers will receive a credit for future travel less a cancellation fee, or a refund for the unused ticket based on the rules of their fare. Passengers can cancel their reservation online or contact Delta Reservations for assistance.

Please note Basic Economy fares are nonrefundable and nonchangeable.

As non-refundable tickets can be refunded, passenger can only cancel that flight. Passenger can reschedule his flight without losing the full value of that ticket within 01 year since the date of ticket issued. For domestic itinerary, passengers must have tickets issued and travel within 01 year since the date of original ticket. For international itinerary, tickets must be reissued to the same or another international destination, and travel must begin within one year of the original ticket date.