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HELP CENTER
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Does CEBU Pacific Air allow a group to rebook?
Booking
Yes. A group can rebook flight if the booking is paid in full and subject to rebooking charges. On domestic flights, the group can rebook up to 07 days before the date of departure. On international flights, the group can rebook up to 14 days before the date of departure.
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How long does it take for requesting Cebu Pacific group rate?
Booking
It takes within 2-3 working days upon receipt of complete information to request a group booking.
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What are requirements of CEBU Airlines if booking in group?
Booking
A group needs to meet the following information:
• Total number of passengers
• Specific/preferred flight i.e. destination, travel date and time, etc.
• Contact person / Group coordinator
• Contact details (address, telephone number, Fax no., mobile number)
• Email address
• Total number of passengers
• Specific/preferred flight i.e. destination, travel date and time, etc.
• Contact person / Group coordinator
• Contact details (address, telephone number, Fax no., mobile number)
• Email address
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How to make changes to my itinerary online with Cebu Pacific?
Change
Customers can visit the section of Manage Booking on the official site, or contact the travel agents where they book tickets to request changes.
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Can I change seat online for a flight of CEB I have already booked?
Change
Yes. If booking at the website of Cebu Pacific Air, customers can retrieve their booking and click on “Purchase Add-ons” to change seat. Otherwise, if booking at travel agents or ticket offices, customers should contact them to request and get support.
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How to change name for my booking Cebu Pacific online?
Change
If booking at the website of CEB, customers can contact the Call Center at (632) 70-20-888. If booking at travel agents, please contact them to request and get more support.
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What to do if I misspelled the name when I book 5J flights?
Change
In this case, passengers have to change that name by contacting the Call Center at (632) 70-20-888, or contact the travel agents to get support.
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What to do if my accompanying passenger’s name is wrong? Does 5J Airways allow to change?
Change
Yes. Customers can contact CEB’s Call Center at (632) 70-20-888. If booking at travel agents, customers should contact them for more support.
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What are Cebu Pacific change fee for domestic routes?
Change
- Change fee – Go Fare per sector, per passenger for domestic routes is PHP 1,200 (VAT inclusive)
- Change fee – Year-round Special Fare per sector, per passenger for domestic routes is PHP 1,500 (VAT inclusive)
- Name Change Fee per itinerary, per passenger is PHP 1,500
- Change fee – Year-round Special Fare per sector, per passenger for domestic routes is PHP 1,500 (VAT inclusive)
- Name Change Fee per itinerary, per passenger is PHP 1,500
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What are change fee of CEB for routes to North East Asia?
Change
- Change fee – Go Fare per sector, per passenger for domestic routes is PHP 2,000 (VAT inclusive)
- Change fee – Year-round Special Fare per sector, per passenger for domestic routes is PHP 2,300 (VAT inclusive)
- Name Change Fee per itinerary, per passenger is PHP 3,200
- Change fee – Year-round Special Fare per sector, per passenger for domestic routes is PHP 2,300 (VAT inclusive)
- Name Change Fee per itinerary, per passenger is PHP 3,200
