HELP CENTER

To avoid unpredicted incidents and finish the check in procedure conveniently, passengers should present at the airport at least 60 minutes before the schedule departure time of domestic flights and at least 120 minutes of international flights.

The boarding gate of the airline will be closed 15 minutes before the scheduled departure time. Passengers will not be carried if coming late.

At airports that VNA is exploiting, there are particular check-in counters for passengers who are late for completing check in procedure or boarding. In that case, passengers need to inform the airline’s staff for support. Passengers should pay attention to announcements of the airline about departure time, closing time when queuing for check-in.

If passenger finishes check in procedure but late for getting on board, passengers will lose seat on aircraft. Thus, to ensure to conduct the flight on time, passengers have to present at the boarding gate at least 45 minutes before the schedule departure time. If passengers do not preset at the boarding gate at least 15 minutes before the schedule departure time, passengers will lose their seat on flight.

At the airport, there are many check-in counters, passengers as public officers need to come to check-in counter of customs staffs/public officers to present passport/visa. Custom staff wil affix or glue a related papers base on different countries. Or, passengers will have to answer some questions related to immigration though all requirement is legal.

Web check-in of VNA is a service providing passengers with convenience of checking in by any Internet-connected devices that can enter Vietnam Airlines website. Passengers checking in online can choose seat on flight, print online boarding pass, or receive online boarding pass via email or mobile phone.

Passengers can check in online by any Internet connected electronic devices and access the website: https://vietnam.checkin.sabre.com/VNWebCheckIn/WebCheckIn.html# . Passengers can print online boarding pass or receive via email or mobile phone. Besides, passengers should contact us to be supported:

• Email: [email protected]
• Telephone: 04.36343542
• Fax: 04.36343540
• Hotline: 01276687977

No. Currently, Web check in service is not applied to passengers who order special services (except for special meals). Thus, passengers who order wheel chair cannot check in online. They must check in at the VNA check in counter at the airport.

Web check in system is applied to domestic and international routes what Vietnam Airlines is exploiting as follows:

- Busan (PUS)
- Da Nang (DAD)
- Hanoi (HAN)
- Ho Chi Minh City (SGN)
- Kuala Lumpur (KUL)
- Phnom Penh (PNH)
- Siem Reap (REP)
- Seoul (Incheon Airport) (ICN)
- Vientiane (VTE)
- Singapore (SIN)
- Tokyo (Narita Airport) (NRT)
- Jakarta (CGK)

Vietnam Airline web check in includes the following steps:

- Step 1: Fill required information: passenger’s surname, departure, and enter one of three options: booking code/e-ticket number/ VNA frequent passenger’s card number
- Step 2: Choose passenger, flight to check in online
- Step 3: Enter passport information (for journey with destination requiring passport information)
- Step 4: Select seat on flight
- Step 5: Choose types of boarding pass

Yes. Passengers complete web check in can change seat on flight through the following steps:

- Step 1: Fill required information: passenger’s surname, departure, and enter one of three options: booking code/e-ticket number/ VNA frequent passenger’s card number
- Step 2: Choose passenger, flight to check in online
- Step 3: Enter passport information (for journey with destination requiring passport information)
- Step 4: Change seat on flight
- Step 5: Choose types of boarding pass